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Regional Head of Destination Services - Germany & Switzerland

Job Description

Our client, an international Relocation and Destination Service provider is looking for a Head of Destination services to join their team in Hattersheim, Germany! 

The Head of Destination Services will oversee the operation and development of the Destination & Relocation services within Germany and Switzerland. 

They are offering a competitive salary, plus commission and a hybrid working structure! 

Head of Destination Services Key Duties:
  • Lead the regional destination service line, with leadership and accountability 
  • Engage in the development, and execution of strategies 
  • Closely collaborate with global teams and management, to ensure a seamless service delivery of Moving and Immigration to Clients and Assignees
  • Support global destination and relocation projects
  • Support key account managers in the retention of existing clients, and support sales processes where required 
  • Hold responsibility for the overall profitability of the Destination services department 
  • Suggest solutions, and provide key support for new business development 
  • Ensure that a high quality of service is delivered at all time
  • Support daily service activities relating to Relocation and Global Mobility 
  • Ensure that the department achieves Client Satisfaction targets
  • Partake in the onboarding and training of new staff, and then mentor them closely to ensure they are a high performing team member
Skills and Experience: 
  • 3-5 years’ experience as a leader, within the Global Mobility/Relocation industry 
  • Fluent in English and German language 
  • Evidence of ongoing professional development 
  • Experience with developing services, and working in a global matrix organisation 
  • Sufficient education within management, technology, finance, strategy, sales/marketing is preferred 
  • An innovative and curious individual, with a structured, disciplined and practical approach to business
  • A natural leader, who is able to drive performance and thrive in a fast-paced environment 
  • An expert communicator, both verbally and written