The Account Executive’s responsibility is to assist clients with inquiries, convert new leads into bookings and making sure the Customer Service is 1st class.
- Responding to guest service concerns and resolving issues directly with clients
- Keeping up to date records of reservations and other pertinent information necessary.
- Works with clients to source and lease properties for clients.
- Provide excellent customer service to clients.
- Log, track, and resolve guest service concerns with properties.
- Assist Sales Team with incoming telephone calls, emails and online questions and enquiries.
- Responsible for preparing reservation paperwork.
- Assist in the sales process to promote revenue by booking reservations, increasing rates and increasing occupancy.
- Perform administrative and sales support duties as required
The ideal candidate will have:
- Experience in Administrative, Customer Service or Account Management
- Excellent communication skills
- Ability to Multitask
- Proficient in all Microsoft applications including: Excel/ Word/ MS Outlook.