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Account Manager - Relocation

Job Details

  • Posted:3rd February, 2023
  • Sector:Relocation Services, Destination Services
  • Location:Taipei, Taiwan
  • Job Ref:15907
  • Salary:Competitive Salary + Benefits
We are partnering with a global relocation company who are looking for a Relocation Account Manager to join their face-paced and dynamic team in Taiwan. 

The successful candidate will be responsible for ensuring the international assignees receive the best relocation services in Taiwan and internationally.

  • Deliver a high level of service to assignees throughout the relocation process from start to finish.
  • Acting as the point of contact for corporate clients and employees.
  • Create a relationship with all internal and external parties. 
  • Management and coordination of all authorised services including home finding, school search, utilities, temporary accommodation, household goods shipment, expense management, language, cross-cultural training, policy counselling and all other DSP services.
  • Showcase the company’s relocation services to existing and future customers.
  • Identify other possible businesses from clients’ requests and communicate with sales department.
  • Attend Relocation Department meetings regularly and support the Relocation Manager with different duties as needed.
  • Coordinate with tenancy management consultants and real estate agents for tenancy management.
  • Provide assistance to immigration consultants for immigration works.
  • Follow ISO 9001, 14001 and 27001 procedures.
  • If there are any incidents, suspected cases, unclear policies and procedures, report to Information Security Manager.

  • Knowledge of the Immigration and Destination Services sectors would be advantageous. 
  • Previous experience working within the relocation industry.
  • Experience managing and developing client relationships.
  • Excellent communication & client relationship management skills. 
  • Strong independent problem-solving skills to resolve client concerns and complaints.
  • Fluency in English is essential.

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