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Client Account Manager

Job Details

  • Posted:26th November, 2023
  • Sector:Fine Art Shipping, Fine Art & Gallery
  • Location:New York , United States
  • Job Ref:17001
  • Salary:$60,000-$100,000 + Benefits Package
Alchemy is partnering with a global Fine Art Shipping company who are looking for an enthusiastic Client Account Manager to join their New York team.
Key responsibilities:
  • Act as a point of contact regarding art logistical projects, liaising with the client from start to finish  
  • Produce all documentation of projects as well as working with other departments in a timely manner
  • Organise and collaborate with vendors when it comes to specialists/carriers and local delivery
  • Development of art client relationships to help increase and expand service work
  • Ensure that when it comes to estimates, production orders and all invoices come back clear, accurate and chronological
  • Manage invoicing for the company as well as approve them in a timely manner
  • Establish vendor relationships, while comparing and contrasting ways to save money within the company
  • Be the port of call and resolver if any shipment issues arise
  • Approve freight invoices as well as invoicing for export and import shipments
  • Deal with customer/client emails and respond accordingly to correspondence

Required skills:
  • Enthusiastic and driven person with excellent customer service skills
  • Experience in project management and shipping/logistics 
  • Partner with other team members in order to complete tasks and build strong connections
  • Demonstrate enthusiasm, passion, and determination to provide a memorable experience for clients
  • Confidently identify new and existing clients' needs and improvements
  • Communicates effectively and confidently and is comfortable engaging all clients globally
  • Consistently handles time and resources within the workplace
  • Follow guidelines with the process of what is best for the client, adhering to rules and regulations during that process
  • Proficient with Microsoft including outlook and Excel

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