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Client Account Manager – Sweden

Job Details

  • Posted:31st March, 2023
  • Sector:Relocation Services
  • Location:Skåne län, Sweden
  • Job Ref:16294
  • Salary:Competitive Salary Package

Alchemy is partnering with a leading provider of Relocation and Global Mobility services in their search for a Client Account Manager to join their team.

The main focus of the Client Account Manager is to maintain client satisfaction through quality service delivery, serving as the dedicated point of contact for corporate clientele.

Key responsibilities:

  • Developing an understanding of the client’s core relocation and global mobility needs in line with their approved policies
  • Expanding corporate relationships by connecting with the clients’ international offices regarding global partnerships
  • Create and build a strong relationship with vital contacts within the account
  • Manage a portfolio of dedicated client accounts, ensuring excellent service is provided to the client
  • Creating quarterly client review reports detailing; performance metrics, market trends, quarterly spend, policy allowances and client updates
  • Conducting strategic client reviews and sharing findings to the Director
  • Utilising both commercial awareness and client knowledge to ensure account profitability
  • Identifying opportunities for upselling and cross-selling additional services
  • Provide support to the development teams by attending presentations to secure new business
  • Serving as the final point of contact for clients regarding any account request/requirement
  • Identify areas of concern and propose issue resolution ideas to key stakeholders
  • Communicate changes in the account and provide feedback with stakeholders

Skills and experience:

  • Fluent Swedish and English
  • Previous experience in the Relocation and Global Mobility sector
  • Prior experience in Client Account Management 
  • In-depth knowledge of relocation policy and process
  • A keen eye for detail with the ability to multitask and problem solve
  • Excellent research skills, staying updated on US market trends
  • Strong interpersonal skills are paramount for this role to build trusting relationships with your clients and colleagues
  • Excellent organisation skills and time management skills.
  • Degree level eduction preferred (not essential)
  • GMS / GMS-T qualification preferred (not essential)
  • Advanced skills in Microsoft Office 
  • Excellent Presentation skills

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