A successful global immigration company is looking to add a Client Relationship Manager to their growing operation in Melbourne. The Client Relationship Manager will be responsible for the management, performance and retention of large client contracts, establishing and building relationships, identifying new opportunities therefore generating additional business.
This role will best suit someone from a Corporate Immigration or Global Mobility background. Please note, occasional travel to meet clients may be required.
Responsibilities:

Lead global implementation projects and ensure client deliverables are defined, understood and met by the immigration team
Ensure any internal client transitions are handled smoothly, and the client is kept updated throughout the process
Work with internal departments to ensure best possible service delivery for the clients’ visa and immigration needs, highlighting any areas for concerns and coming up with solutions efficiently
Collaborate with the APAC VP to plan out growth strategies for each client, to help maximise their potential nationally and globally
Build and maintain strong client relationships in order to upsell and cross-sell visa & immigration services across the business, taking into consideration the client’s development and business changes as well as immigration and visa rule changes
Attend meetings with the leadership teams and departments as well as clients to ensure any issues and gaps in the visa and immigration service delivery are flagged and corrected swiftly
Conduct and review client and staff reporting as and when necessary
Share survey feedback with the relevant individuals, helping to come up with a proactive approach to any issues that arise
Prepare any client presentations as required showcasing the companies capabilities within visa, immigration & business travel services
Ensure that all staff are trained on internal software, and help and support is provided if refreshers are needed

Required Skills & Experience

Excellent knowledge, understanding and experience of either immigration or global mobility
Previous experience within an account management or service delivery role would be advantageous
Strong problem solving and analytical skills
Confident in their immigration and/or global mobility skills, with the ability to give excellent presentations to clients
Proactive thinker, who can find innovative solutions to help address any client concerns or issues
Must be fluent in English & no sponsorship is available

Client Relationship Manager - Immigration and Global Mobility

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