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Director of Operations

Job Details

  • Posted:24th August, 2023
  • Sector:Corporate Housing
  • Location:Zurich, Switzerland
  • Job Ref:16801
  • Salary:Competitive
Alchemy is supporting a leading hospitality provider in their search for a Director of Operations – Hospitality
The Director of Operations – Hospitality will have a hands-on role and will be responsible for the overseeing day to day operations, staff management and development, ensuring guest satisfaction and ongoing inspection and maintenance of the companies portfolio.

  • Take responsibility ensuring a first-class guest experience, ensuring that any issues, needs and requests are handled appropriately 
  • Oversee activities of various teams, including Guest Services, Operations, Maintenance, Housekeeping, Warehouse and third party vendors
  • Develop Standard Operating Procedures and ensure all staff adhere to them
  • Develop purchasing program and publish purchasing guidelines 
  • Vendor management including price negotiation, vetting, performance reviews and scheduling 
  • Inspect properties and ensure condition of all serviced apartments and buildings meet company standards, report and monitor any issues as required
  • Oversee guest services ensuring all issues are responded to in a timely manner, and act as point of escalation when required
  • Develop annual budget for Operations department, taking expenses and labour costs
  • Take charge of apartment set up and upgrades, ensuring compliance with Design teams specifications and scheduling vendors
  • Manage stock levels and ensure completion of monthly inventories 
  • Staff management, including mentoring and coaching, training, performance reviews, payroll approval and processing, scheduling and recruitment 

  • Significant experience in operations leadership in the hospitality industry 
  • Proven leadership and mentoring skills, able to manage, train and support the development of a team of staff 
  • Fluent in English and German
  • Excellent communicator and team player, able to work in fast paces, rapidly changing environment
  • Highly organized and able to meet tight deadlines 
  • Experience with Microsoft Office products 

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