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Fine Art Operations Supervisor

Job Details

  • Posted:7th February, 2024
  • Sector:Fine Art Shipping, Fine Art & Gallery
  • Location:London , United Kingdom
  • Job Ref:16807
  • Salary:Competitive Salary
Our client, an industry leading art logistics company are seeking to hire an Operations Supervisor to join their team!

The ideal candidate will possess a logistical mind and have experience managing a small team.

Responsibilities: 
  • Cultivate and maintain customer relationships to ensure their satisfaction.
  • Supervise a small team, delegating tasks, assisting the team with complex issues and conducting regular individual meetings.
  • Handle incoming customer inquiries related to shipping quotes.
  • Resolve any shipment-related challenges by working closely with various logistics teams.
  • Utilise company pricing systems or compile personalised quotes by liaising with suppliers.
  • Keep a close eye on customer shipments and pass over any new information to them.
  • Respond to customer inquiries.
  • Collaborate with Team Leaders to enhance the organisation of the customer service team, establish and track KPIs, and implement new procedures to maintain responsiveness and high service standards.
  • Optimise and design processes and SOPs to improve procedures that aid company clients.
  • Coordinate with the warehouse team to streamline processes and ensure seamless communication between the collection and packing team and clients.
  • Collaborate with the Product team on current and future platforms and products.
  • Participate in both local and global initiatives and projects.

Requirements:
  • 5 years of experience in a similar role within logistics and shipping – art industry experience is beneficial.
  • Experience managing or supervising a small team.
  • Additional language skills to English is desirable.
  • Strong written and verbal communication skills, as well as proficiency in Excel.
  • Excellent organisational skills.
  • Demonstrates a willingness to learn and adapt to new concepts and technologies.

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