Back to Jobs

Guest Services Manager - Night Shift - Hospitality

Job Details

  • Posted:11th July, 2023
  • Sector:Corporate Housing
  • Location:London, Greater London, United Kingdom
  • Job Ref:16648
  • Salary:Competitive
We are working with a leading hospitality provider who require a Guest Services Manager working on the night shift due to company growth. 

  • Work with other Guest Service Managers to create, maintain, and deliver guest services monthly report to management.
  • Adopt the internal communication program used to create open liaison with hospitality guests.
  • Assist Account Managers with any general tasks (such as hotel searches and accommodation bookings).
  • Resolve reported client and guest maintenance and/or service issues as required.
  • Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas.
  • Send out accommodation extension requests and move out instructions.
  • Upload new property information (descriptions and photos) to the internal database upon request from the Account Managers.

Experience & Qualifications: 
  • Excellent customer services skills with the ability to problem-solve.
  • Guest Services experience is preferred.
  • Working hours are 4 on / 4 off 9pm – 6am
  • A positive and professional attitude with the ability to communicate clearly and concisely via both email and phone
  • Ability to thrive in a fast-paced environment and ability to stay calm under pressure
  • Excellent IT skills across MS suite including Word and Excel
  • Broad vocabulary within excellent written and spoken English

Apply For This Job