The Immigration Account Manager will be responsible for the day-to-day liaison with clients and internal stakeholders as well as responsible for the management, performance and retention of large client contracts, establishing and building relationships, identifying new opportunities therefore generating additional business. The successful professional will develop a strong knowledge of Australia’s immigration rules and provide a high-quality service to client needs.
Job Responsibilities:
- Maintain and use knowledge of Australia’s immigration laws to provide clients with a high level of service
- Coordinate relationships with key stakeholders in the immigration application process
- Build and maintain strong client relationships in order to upsell and cross-sell visa & immigration services across the business, taking into consideration the client’s development and business changes as well as immigration and visa rule changes
- Ensure any internal client transitions are handled smoothly, and the client is kept updated throughout the process
- Offer guidance on the most effective immigration approaches
- Coordinate, draft and look over the immigration application packages
- Work closely with the authorities to resolve delays in the process
- Formulate and nurture relationships with clients by gaining an extensive understanding of the account
- Carry out research into immigration law changes etc
- Create and present client and internal presentations
Job Requirements:
- Excellent corporate immigration experience is essential
- Previous experience within an account management or service delivery
- A passion to progress in career within visas and immigration
- Appropriate experience within a visa application business
- Client management experience would be preferable but not obligatory
- Time management, prioritisation and meeting deadlines
- Excellent verbal and written communication skills
- Must be fluent in English & no sponsorship is available