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Information Technology Support Specialist/Remote

Job Details

  • Posted:8th March, 2023
  • Sector:Technology, Developer
  • Location:Germany
  • Job Ref:16209
  • Salary:CHF 550 p/day
Alchemy are currently partnering with a Global Technology firm who are looking to recruit a Information Technology Support Specialist, this is a remote role based anywhere in Germany.

Principal objectives:
  • Analysing incoming tickets including Service requests, NSSR, Incidents and Defects.
  • Provide L3 with all required information for incidents eg. Prepare step to reproduce for L3.
  • Analysing small NSSR regarding implementation effort.
  • Provide workaround for the end user.
  • Gathering of non-functional requirements from various stakeholders including business and operations teams.
  • Able to work under time pressure and to manage the priorities in a complex project setup.
  • Work with development, data and process analysts and delivery teams to implement the agreed solution.
  • Analyse of Logs.
  • Analysis of Incidents & NSSRs (RfE).

Candidate requirements:
  • Have experience of analysing and delivering a system integration solution to a core business system deployed in a large size company.
  • Be able to write high quality requirement documents, mapping documents, test plans, project plans, user guides, highlight reports and release notes.
  • Be able to guide the development team, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
  • ACCP Certificate

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