An International Relocation Coordinator position is available to join our client's existing international and domestic household goods removal team based in Suffolk.

Responsibilities:

• Customers primary point of contact through their removals journey.
• Interacting and communicating effectively with their removal Customers, Operations, Partners, and Suppliers for the movement of goods within the UK and internationally removals.
• General administration includes data entry, filing, emailing, and coordination assistance, focusing on international aspects such as import/export/European, but may also include UK movements.
• Professionally following up on removal inquiries in a timely manner.
• Completing insurance forms, customs clearances, and international border control.
• Booking removal services entails calculating and preparing removal quotes as needed.
• Invoicing for work completed on time.
• Organizing pre-removal surveys with clients.
• Maintaining relationships and providing excellent customer service at all times during the removal process.
• Update the social media accounts of the removal company.
• Calculate volumes, quotes, and exchange rates to generate national and international removal quotations.
• Responding to removal client inquiries and complaints, as well as identifying areas for improvement.
• All systems and records are updated as needed.
• Profitability should be maximised while removal service standards should be maintained.

Knowledge and Experience:

• Working experience in household goods removals and logistics is preferred.
• A positive and personable demeanour, as well as strong problem-solving abilities.
• Excellent client and customer relationship skills, as well as the ability to confidently communicate with customers.
• Strong IT and MS Office experience with Outlook, Word, and Excel is required.

To apply, contact Alchemy Global Talent Solutions today!