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Ocean Operations Coordinator

Job Details

  • Posted:1st December, 2023
  • Sector:Freight Forwarding
  • Location:St Albans , Hertfordshire, United Kingdom
  • Job Ref:16950
  • Salary:Competitive
One of our worldwide shipping clients is looking for a positive and engaging candidate to come on board as an Ocean Operations Coordinator in their Hertfordshire office. This role is pivotal in ensuring the smooth and efficient operation of our ocean logistics services.

The successful candidate will be an integral part of their existing Operations Team, responsible for actively participating in day-to-day ocean freight operations and managing related administrative tasks. This role will also involve building and nurturing relationships with their existing clients, ensuring the delivery of a consistently high standard of customer care at all times.

  • Creating job files and all necessary paperwork
  • Handling the jobs while utilising the Azyra software
  • Prolonged client communication by phone and in writing (email)
  • Protracted supplier negotiations and liaison
  • Internal communication between the sales team and customers to help with quotes and service updates
  • Sending invoices for completed work

Skills Required:
  • Knowledge of ocean freight operations, ideally with an export bias
  • Customer service expertise and the capacity to forge enduring bonds
  • Knowledge of calculating freight estimates
  • The ability to negotiate to maximum gross profit
  • Excellent administrative and organising skills
  • Solid IT abilities
  • Personality and traits of character
  • A disposition that is upbeat and interesting
  • Has sales-orienting skills
  • Dedicated work ethic
  • A good teammate
  • Effective communicator (written & verbal)

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