As the Operations Director, you will be responsible for supervising and enhancing every facet of the moving and logistics operations.
Duties & responsibilities for the Operations Director:
- Provide strategic direction and leadership to the removal company's Move Managers, setting clear goals and objectives and ensuring they are met, creating a culture of self-improvement, excellence, and accountability.
- Cultivating and sustaining long-term relationships with removal clients, key vendors, and customers.
- As the primary point of contact, respond to the removal client's inquiries, concerns, and preferences in a timely and discrete manner.
- Exceed removal client's expectations by providing personalised service and customised solutions.
- Create and implement customised solutions that meet the needs of the removal clients.
- Ensure that all aspects of the move, from packing to transportation and unpacking follows strict quality standards.
- Frequently assess and enhance operational processes to increase efficiency, lower costs, and increase removal customer satisfaction.
- Collaborate closely with internal teams, third-party suppliers, and client contacts to ensure flawless execution of each project.
- Develop and oversee project timelines and budgets.
- Conduct regular quality checks, identify areas for improvement, and take corrective action as soon as possible.
- Supervise resource allocation, including equipment, vehicles, and staff, to maximise utilisation and minimise downtime.
- Use data to make informed decisions and drive operational improvements by defining key performance indicators (KPIs).
Requirements & Skills:
- A bachelor's degree in business, logistics, supply chain management, or a comparable field is required (a master's degree is preferred).
- 5+ years of management experience within the domestic and international HHG sectors are required.
- Knowledge of moving and logistics industry safety regulations, imports and exports, duties and taxes, and best practices.
- Solid leadership abilities, as well as tenacity and personal integrity.
- Excellent organisational, time management, and customer service skills.
- Ability to work and remain calm under pressure in a fast-paced environment.
- Deliver first-rate customer service to the most demanding of clients.
Reach out to Alchemy Global Talent Solutions today for further details.