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Operations Manager - Freight Forwarding

Job Details

  • Posted:4th December, 2023
  • Sector:Freight Forwarding
  • Location:St Albans , Hertfordshire, United Kingdom
  • Job Ref:17018
  • Salary:£45,000 - £50,000 + Bonus
Our esteemed client is looking for an Operations Manager to lead a hands-on role overseeing the Operations team and managing key clients.

  • Oversee the current members of the operations team
  • Oversee the daily needs of important client accounts
  • Oversee the daily scheduling of air, road and sea freight export and import. (Mostly Shipped Freight)
  • Bringing up the job files and all necessary operational documentation
  • Using the AZYRA freight forwarding software system to process jobs
  • Customs entries made via the CDS interface
  • Prolonged client communication and bargaining
  • Prolonged negotiations and cooperation with suppliers
  • Serving as an internal sales team contact and providing quotes and service details
  • Managing the projects in accordance with the client's expectations from the quotation stage to the final invoice and successfully conveying any service difficulties
  • Bargaining with the supplier base to maximise gross profit
  • Reaching out to current clients proactively to maximise business opportunities
  • Sending invoices for completed work

Skills Required:

  • Experience with multimodal freight forwarding is ideal
  • Outstanding sales or customer service background
  • Self-assured communication abilities
  • Knowledge of European languages is beneficial but not necessary
  • Strong organising abilities
  • Excellent focus on details
  • Capable of handling pressure and meeting deadlines
  • Fast thinker and problem solver
  • A passionate and self-motivated personality
  • Capacity to assist and collaborate with a team

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