Alchemy Global Talent Solutions is seeking an experienced Operations Manager to join our client's team, a moving and relocation company based in Baltimore, MD.

The ideal candidate will be responsible for planning, organizing, leading, and controlling all activities within the operations department. This role requires a strong leader who can ensure customer satisfaction, compliance with safety standards, and effective use of resources.

Key Responsibilities:

• Plan and organize human resources and physical assets to achieve operational objectives.
• Provide leadership to ensure customer satisfaction and maintain high operational standards.
• Oversee daily dispatch of manpower and equipment, ensuring efficient utilization.
• Monitor shipment progress and resolve any service problems or non-compliance issues.
• Communicate effectively with drivers, agents, and other departments to address and resolve issues.
• Implement and enforce safety standards and regulatory compliance within the department.
• Mentor and train staff, providing on-the-job coaching and performance evaluations.
• Develop and maintain procedures for equipment maintenance and safety regulations.
• Assist in creating and implementing annual business plans to meet or exceed operating margins.
• Manage and supervise all direct reports, fostering a positive and productive work environment.

Requirements:

• Minimum of 5 years of experience in a supervisory role within the moving industry.
• Excellent verbal and written communication skills.
• Strong leadership abilities with a proven track record of managing teams.
• Knowledge of regulatory agencies and safety standards in the moving industry.
• Ability to handle high-stress situations and make effective decisions quickly.
• Strong problem-solving skills and the ability to implement effective solutions.
• Experience in training and motivating employees to meet company standards.
• Valid driver's license; CDL is preferred but not required.

Reach out to Alchemy Global Talent Solutions today