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Program Manager/Logistics Coordinator

Job Details

  • Posted:29th November, 2023
  • Sector:Moving Services
  • Location:Chicago, Illinois, United States
  • Job Ref:16923
  • Salary:$Competitive depending on experience
Our client, a large moving firm, is seeking a Program Manager/Logistics Coordinator to join their well-established team in Chicago.

The successful candidate will interact with customers, record information, resolve issues, establish billing, collaborate with various departments to manage margin, and make decisions to address day-to-day difficulties for customer service.

  • In charge of service management, which includes quoting and pricing when necessary. 
  • Charged with ensuring that customer accounts are maintained through proactive problem-solving and problem-assessment; communicating with customers about contracts, service fees, and special handling needs.
  • Keeps a current list of account profiles, including any applicable discounts and special instructions.
  • Retain current market knowledge to help sales accurately price scopes of work provided by customers.
  • Provides information on logistics services and collects customer information over the phone or in person. 
  • Orders and changes to the scope of services are also received and registered.
  • Monitors shipments and projects for driver assignments, warehouse needs, and on-site needs.
  • Manage any service problems or aids in their escalation to management.
  • Follow up with customers to let them know how shipments and projects are progressing and to make sure they are happy.
  • Assist with complaints about billing or services provided, referring issues with poor service to departments that were chosen for the study.
  • Manage daily task requirements across numerous technological software platforms.
  • Where operational support is needed, support sales efforts.
  • To provide outstanding customer service, be accessible after hours for emergency service needs.

  • Previous working industry experience within the moving and relocations sector
  • Associate degree from a 2 year college or technical school, or 3 years related experience.
  • Proficient in Microsoft Office packages. 
  • Professional Customer Service. 
  • Attention to detail, and the ability to manage your time. 

If you are interested, please don't hesitate to reach out to Alchemy Global Talent Solutions today!

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