The Relocation DSP Consultant will join Germany Destination Services team, supporting local DSP services whilst acting as the main point of coordination for relocators.
The Role:
- Play a key role in handling International, inbound and outbound relocations.
- Acting as main point of consultancy and coordination with the relocating employee for all related destination services
- Managing full services including; Home Search, School search, Settling In; Property Rentals, Language & Intercultural training, Local Registrations and Departure Services.
- Liaise and manage external consultants and third-party suppliers related to the relocation service delivery.
- Drive the communication with client HR and Global Mobility Managers and with the transferring employees and their families.
Responsibilities of the role include:
- Coordinating relocation services with assignees
- Act as direct point of contact
- Initiate all destination services including home search, school search etc.
- Setting up utilities, and opening and closing files
- Case manages relocation files
- Vendor management and supplier coordination
- Arrange temporary accommodation services
- Stay up to date on local property and real estate trends
Required Skills:
- Professional experience in the areas of relocation, global mobility, or human resources
- Fluency in English and German, written and verbal
- Good communication / negotiation / organization skills
- Confident handling of MS Office (Outlook, Excel, Word and PowerPoint)
- Team player with proactive, can-do attitude and problem/conflict solving skills.
- Intercultural competence and desire to work and grow in an international environment
- Excellent interpersonal and problem-solving skills
- Versatile, attentive to details, well-organized with a consistent work ethic
- Have sound understanding of relocation and destination services
- Great customer service experience