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Relocation Services Consultant

Job Details

  • Posted:30th January, 2023
  • Sector:Relocation Services
  • Location:Singapore, Central Singapore, Singapore
  • Job Ref:16065
  • Salary:Competitive SGD $ Salary

We are seeking a Relocation Services Consultant in Singapore to join a global RMC.
Our client is looking for someone who has proven experience in the Moving & Relocation sector, with the ability to provide outstanding customer service.
Core duties and responsibilities of the Relocation Services Consultant:

  • Deliver full-scope Relocation, Moving and Destination services.
  • Build a professional rapport with clients, relocating assignees, and their families.
  • Manage assignee relocation case files.
  • Act as the relocation subject matter expert and provide continued guidance and advice to customers and clients.
  • Coordinate destination services such as home search, school search, temporary accommodation, property viewing, tenancy arrangements etc.
  • Manage the household goods moving process from start to finish.
  • Oversee the door-to-door moving process, communicating with internal moving departments.
  • Ensure moves meet FIDI / FAIM standards.
  • Deliver quality customer service and always seek to go above and beyond in service delivery.
  • Provide relocation cost estimates and ensure budgets are not exceeded. 
  • Accommodate and coordinate the entire relocation life cycle.
  • Keep client data records up to date.
  • Promote other business services. 

Requirements of the role:

  • Bachelor’s degree education is preferred (or years of related work experience)
  • Fluency in English is essential.
  • Must hope Singapore PR status or be Singaporean (no sponsorship available)
  • Strong knowledge of Household Goods Moving and Relocation services. 
  • Enthusiastic about providing excellent customer service.
  • Ability to use initiative and stay organised with the demands of a busy and variable workflow.
  • Great interpersonal and customer service skills
  • Understanding of cultures
  • Great personality and empathy 
  • Great organisation skills 

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