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Relocation Team Leader

Job Details

  • Posted:3rd February, 2023
  • Sector:Relocation Services
  • Location:Dubai, United Arab Emirates
  • Job Ref:15978
  • Salary:Competitive AED Salary
Alchemy has partnered with a leading global mobility and corporate services firm who are looking for a Relocation Team Leader to join their team in Dubai.

The successful applicant will oversee the Relocation Division, with planning and allocating work. You will ensure that policies and procedures are followed, to ensure a consistent delivery of high-quality service to clients. 

Key Duties:
  • Lead the Relocation Team, ensuring excellent service is delivered 
  • Work with and manage a variety of International suppliers 
  • Lead Implementation of processes and procedures
  • Lead International Relocation projects, and delegate tasks to team members 
  • Prepare and review reports, and deliver these to stakeholders
  • Foster relationships with clients, and use these relationships to successfully upsell products 
  • Attend networking events, and be an ambassador for the company 
  • Lead tenders and RFP’s, and ensure they are completed to a high standard and within the deadline
  • Source feedback, and utilise this information to feed back to stakeholders to improve the service provided 
  • Review KPI’s and other statistics to determine if the service provided is adequate, and take action where necessary 
  • Manage workflow and service delivery, utilising the findings in reports and statistics to make improvements 
  • Oversee, and resolve complaints where necessary 
  • Manage EuRA EGQS Quality Seal Process
  • Develop, and train relocation team members 
  • Oversee Employee handovers, absences and other areas of employee management
  • Carry out other HR related duties to your team 

  • Minimum of 10 years’ experience in Relocation/Global mobility and/or Immigration Services – with a key emphasis in the Middle East
  • Bachelors Degree in Business/Administration or a related field
  • IT Literate in Microsoft Systems
  • Effective delegation skills 
  • History of change, and conflict management 
  • Well-developed problem-solving skills 
  • Drive to offer a successful service, with key emphasis on Client Service 
  • Proactive approach, with good analytical skills 

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