As a Removals Branch Manager, you will play a crucial role in managing all aspects of the branch, from staff coordination to financial performance. The ideal candidate will have a strong background in the removals or logistics industry.
Responsibilities:
- Oversee the day-to-day operations of the removals branch, ensuring smooth and efficient delivery of services.
- Manage and lead a team of removal operatives, drivers, and administrative staff.
- Monitor and maintain stock levels, equipment, and vehicle fleet, ensuring they meet operational needs.
- Develop and maintain relationships with removal clients, ensuring high levels of customer satisfaction.
- Manage the removals branch budgets and ensure financial targets are met.
- Organise and schedule jobs, ensuring optimal use of resources and timely delivery.
- Implement and uphold company policies and health and safety regulations.
- Recruit, train, and mentor removals staff, ensuring their ongoing development.
- Handle any customer complaints or issues promptly and professionally.
- Report regularly to senior management on the branch’s performance and key metrics.
Requirements:
- Proven experience in a branch management or similar role within the removals or logistics industry.
- Strong leadership skills with the ability to manage and motivate a team.
- Excellent organisational and time-management abilities.
- Sound financial acumen with experience managing budgets and achieving financial targets.
- In-depth knowledge of health and safety regulations within the removals industry.
- Exceptional customer service and communication skills.
Reach out to Alchemy Global Talent Solutions today.