In this role, the successful candidate will serve as the primary point of contact for removal customers throughout their entire moving process, offering comprehensive end-to-end support.
- As a Removals Move Coordinator, you will be the single point of contact for the consumer throughout the removals procedure.
- Maintain the highest standards of communication and customer service, consistently meeting KPIs and objectives.
- Demonstrate the ability to promote premium removal goods and services.
- Enhance removal sales opportunities by gaining a deeper understanding of client needs and improving the overall customer experience.
- Provide timely and professional responses to removal administrative inquiries.
- Ensure compliance with company and legal standards when processing removal documentation.
- Participate in scheduled Move coordination team briefings and meetings.
- Manage finances effectively.
- Efficiently handle all incoming removal calls and inquiries.
- Transform removal requests into quotes.
- Adhere to the three-call procedure for follow-ups.
- Manage removal customer inquiries and address complaints.
- Undertake additional tasks as required.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Collaborative mindset with a willingness to share best practices.
- Approach tasks with enthusiasm, drive, and a positive "can-do" attitude.
- Demonstrated flexibility and adaptability.
- Effective communication at all levels.
- Exhibit problem-solving capabilities.
- Establish and maintain rapport with removal clients.
- Proficiency in Excel, Word, and Office applications.