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Removals Move Manager

Job Details

  • Posted:27th November, 2023
  • Sector:Moving Services
  • Location:Leeds , West Yorkshire, United Kingdom
  • Job Ref:16983
  • Salary:£22,000
Alchemy is looking for an experienced Removals Move Manager to join our client's team in Leeds. 

The successful candidate will be the main contact for removal customers throughout their moving process, providing full end-to-end support.  

  • Being a Move Manager, you will be the consumer's only point of contact throughout the removal process.
  • Maximising sales opportunities by better understanding the removal client's wants and improving their customer experience.
  • When processing removal documentation, adhere to company and legal standards. 
  • To respond to any administrative questions in a timely and professional manner. 
  • Always uphold the highest levels of communication and customer service, adhering to KPIs and making sure objectives are met. 
  • Participate in Move Manager team briefings and meetings as scheduled. 
  • Effective management of all removals incoming calls and inquiries.  
  • The transformation of requests into removal quotes.  
  • Financial management.  
  • Handling of the removal customers' queries and complaints.  
  • Additional tasks as needed.

  • The capacity to collaborate and exchange best practices. 
  • Strong problem-solving abilities. 
  • Ability to sell more expensive removal goods and services. 
  • Approach the situation with enthusiasm, drive, and a positive, "can-do" mentality. 
  • Be well-organised and capable of setting priorities for your workload.   
  • Strong verbal and written communication skills. 
  • Outstanding time management skills, together with the capacity to perform well under pressure. 
  • Excel, Word, and Office proficiency.
For more information about the Removals Move Manager position, please submit your CV to Alchemy today.

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