Alchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences. 
 
The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors. Hours of work are Monday to Friday 9am to 6pm. 
 
Responsibilities:
<ul>
	<li>Handle enquiries, bookings, and cancellations with accuracy and efficiency.
	<li>Utilise reservation systems for processing and record-keeping.
	<li>Provide prompt and excellent customer service via phone and email.
	<li>Address guest concerns and special requests to enhance their experience.
	<li>Liaise with departments for smooth communication and guest coordination.
</ul>
 
Qualifications:

<ul>
	<li>Previous reservations or hospitality experience preferred.
	<li>Strong organisational and communication skills.
	<li>Proficient in reservation systems and basic computer packages.
	<li>This is on site role with the opportunity to work hybrid after probation period.
</ul>

Reservations Coordinator

One of our clients in the environmental space is looking for a Sales Manager to join their growing team and will be based in either Madrid or Barcelona. 
 
The successful candidate will create and put into action yearly sales plans, working closely with the PPM/PCO Sales Manager. They’ll handle sales strategies, lead teams, and nurture customer relationships in Iberia, ensuring a great customer experience. The goal is to meet financial targets and build satisfaction and loyalty. 
 
Responsibilities:
<ul>
	<li>To guarantee that sales and profitability targets are met, develop and implement operational sales plans and contractual agreements for all Key accounts, distributors, PCOs, and any other individual accounts.
	<li>To help achieve budgeted net sales, GP, and GP% for each market segment and, if necessary, suggest corrective action.
	<li>Locate fresh business prospects and promptly notify the Head of South Europe so as not to pass up any chances to maximise gains.
	<li>Oversee, manage, inspire, and cultivate segment sales managers to guarantee the attainment of predetermined goals and sales targets.
	<li>Provide suggestions to guarantee that, in order to maximise business sales and profitability, the distribution of all Professional Pest products throughout Iberia is continuously developed.
	<li>Closely collaborate with the Marketing Activation Manager SoE and the Head of South of Europe to impact the company's marketing investment and make sure that an ROI attitude is maintained and that the most value is possible from the entire marketing budget.
	<li>Create and preserve strong relationships with all current and potential clients, including distributors, important accounts, and important end users, to guarantee that you are aware of market trends and rival advancements.
	<li>Keep an eye on and offer suggestions for enhancing the systems required to facilitate information sharing between Sales and other departments so that everyone has access to timely and pertinent information for making important choices and acting appropriately.
	<li>To achieve high customer service levels, collaborate with the supply chain and customer service teams to guarantee improvements in S&OP forecast accuracy, S&OE, and healthy inventory.
	<li>Participate in the Leadership team (South of Europe) to guarantee that all business KPIs are fulfilled.
	<li>Assist the Credit Management team in making sure all outstanding payments are made and financial business KPIs are fulfilled.
</ul>

 
Skills Required:

<ul>
	<li>A University degree in Engineering, Business Administration, Entomology, Biochemistry, or Agricultural Engineering.
	<li>A Minimum of 10 years’ experience in Business Development, Sales, Sales Management, and/or International Trade in Spain.
	<li>Fluency in Spanish and English is essential, (Portuguese desired but not essential).
	<li>It is advantageous to have knowledge of IT tools and systems, such as D365 and CRM management systems.
	<li>Excel (required) and other Microsoft Office programs Strong customer focus and outcome driven.
	<li>Possessing a growth and entrepreneurial mindset.
</ul>

Iberia Sales Manager

We are partnering up with a tech-enabled freight forwarder organisation who is looking for a Network Manager based in Chengdu, China. 
 
This role will be responsible for managing the relationship between the company's key client in the area, ensuring operations are smooth and efficient.  
 
Responsibilities:
<ul>
	<li>You will be the one who connects the dots and deal with an problems that arise.
	<li>Responsible for recognising the value of a steady and faultless process including airlines, courier partners, and handling agents.
	<li>Handling vendors, negotiating with airlines, implementing processes, and meeting client SLAs are all essential aspects of the job.
	<li>Advocates for our clients' access to transparency and network security. 
	<li>Actively support implementation procedures and are the ideal candidate to assist with sales. 
	<li>It is your duty to ensure that the network in your nation runs flawlessly.
	<li>It will be your responsibility to ensure that the customer has the best experience possible by adopting processes, creating, and upholding service level agreements, and maintaining the highest possible standard of service;
</ul>
 
Requirement:

<ul>
	<li>A minimum of 5 years of demonstrated success in a related capacity is required for success.
	<li>The capacity to quickly transition between important tasks and change responsibilities as needed.
	<li>Handling vendors, negotiating with airlines, implementing processes, and meeting client SLAs experience.
	<li>Proven track record of Project Management
	<li>Very good knowledge of the high performance logistics industry
	<li>Business fluency in English.
	<li>Willingness to travel and ability to deal with change
</ul>

Network Manager (China)

We are partnering with ProtoPie, a leading software company offering high fidelity prototype solutions. 
 
This role will oversee the onboarding and training for enterprise customers in the EMEA region. 
 
Responsibilities:
<ul>
	<li>Develop and implement enterprise-focused onboarding systems for ProtoPie.
	<li>Showcase product potential through captivating prototypes.
	<li>Tailor educational content for diverse enterprise roles.
	<li>Conduct exclusive onboarding sessions for Enterprise customers.
	<li>Provide real-time support to enhance customer experience and boost renewals.
	<li>Collaborate with account managers to address inquiries and provide solutions.
	<li>Act as a liaison between customers and the product development team.
	<li>Collecting and organizing customer feedback and requirements to ensure that valuable input shapes the future of ProtoPie.
</ul>
 
Essential Skills:

<ul>
	<li>Availability within EMEA time zones.
	<li>Strong experience with ProtoPie, evidenced by a comprehensive portfolio of ProtoPie prototypes attached to the resume.
	<li>Demonstrated practical use of ProtoPie in real projects, showcasing proficiency and expertise.
	<li>Familiarity with creating Bridge Apps and the ability to build them with minimal supervision from engineers.
	<li>Proven track record in designing and delivering effective educational content to drive user adoption and foster user habits.
	<li>Proficiency in English with clear communication skills to interact effectively with customers.
	<li>Genuine passion for education, particularly in design, with a strong desire to empower users in expressing their creative visions.
	<li>Exceptional patience to assist users and resolve challenges they may encounter.
</ul>
 
Desirable Skills:

<ul>
	<li>Proficiency in the German language.
	<li>Familiarity with node.js (JavaScript) and some experience in Arduino programming.
	<li>Previous experience in the automotive or hardware (H/W) industry.
	<li>Willingness and capability to provide on-site training within the EMEA region.
</ul>

Enterprise Customer Educator & Trainer

We are partnering with a leading customs brokerage who are seeking a Senior Trade Analyst to join their team in Cologne on a hybrid basis. 
 
This role will facilitate efficient international trade operations through data analysis and compliance. 
 
Job responsibilities:
<ul>
	<li class="MsoNoSpacing" style="margin: 0.0cm;">Employ Trade Applications & Software for the analysis of import and/or export data, generating transactional documentation, crafting KPI reports, and determining FTA Qualification applicability.
	<li class="MsoNoSpacing" style="margin: 0.0cm;">Engage with internal and external stakeholders, including the company's colleagues, clients, brokers, governmental authorities, freight forwarders, carriers, and regulatory bodies.
	<li class="MsoNoSpacing" style="margin: 0.0cm;">Deliver desk-side training to internal participants and contribute to the development and enhancement of processes.
	<li class="MsoNoSpacing" style="margin: 0.0cm;">Support the Manager in overseeing and managing daily workflows.
	<li class="MsoNoSpacing" style="margin: 0.0cm;">Adhere to established policies and procedures while responding to inquiries from customers, brokers, freight forwarders, carriers, and customs.
	<li class="MsoNoSpacing" style="margin: 0.0cm;">Monitor and comply with changing priorities set by Clients, customs, regulatory bodies, and management.
</ul>
 
Skills Required:

<ul>
	<li class="MsoNoSpacing" style="margin: 0.0cm;">At least 3 years of experience in Customs / Logistics. Ideally within the Automotive industry.
	<li class="MsoNoSpacing" style="margin: 0.0cm;">Proficient in MS Office Suite, particularly MS Word and MS Excel.
	<li class="MsoNoSpacing" style="margin: 0.0cm;">Developed expertise in at least one of the following areas:
	<ul style="list-style-type: circle;">
		<li class="MsoNoSpacing" style="margin: 0.0cm;">Import/export filing, Post Entry
		<li class="MsoNoSpacing" style="margin: 0.0cm;">Customs and Foreign Trade Law
		<li class="MsoNoSpacing" style="margin: 0.0cm;">Freight & Export Operations
		<li class="MsoNoSpacing" style="margin: 0.0cm;">Customs Audit Support
	</ul>
	
</ul>

Senior Trade Analyst

An international removals company is looking for an experienced Branch Manager to join their team based in London. 
 
You will be in charge of leading and managing the branch team to meet revenue, margin, and contribution targets. The successful candidate will accomplish this through effective daily planning, monitoring, and management of the daily operation. 
 
Removals Branch Manager Responsibilities:
<ul>
	<li>Provide consistent superior service, following the removal company's quality standards.
	<li>The position will also be accountable for full compliance with Health and Safety and transportation legislation.
	<li>Proactively seek opportunities to maximise sales & business development.
	<li>Responsible for the complete accountability for the removal branch contribution.
	<li>Wages, POs, and other costs must be accurately reported.
	<li>Weekly close / sign-off on all removal jobs.
	<li>Weekly trading reports and monthly forecasts are included.
	<li>Manage the people, vehicles, and materials needed to meet the number of planned moves, including staff levels and holidays.
	<li>To conduct removal customer visits before, during, and after moves to ensure service quality. 
	<li>Ensure that any shortfalls are fully investigated and managed to conclusion.
	<li>Removal claims and complaints should be thoroughly investigated.
	<li>Hold removal branch service meetings every month.
</ul>
 
Required experience for the Removals Branch Manager:

<ul>
	<li>At least three years of experience in a similar role in the removal industry.
	<li>Excellent man management skills.
	<li>A motivated, enthusiastic, and upbeat attitude towards work and projects.
	<li>In exchange, this position offers a competitive salary and benefits package.
</ul>
 
If this is of interest to you, please do not hesitate to reach out to Alchemy Global Talent Solutions today!

Branch Manager

A new and exciting position has become available with our client, a Business Consulting and Financial Services organisation who are looking to recruit a Global Mobility Associate to join their office in Tokyo.

<ul>
	<li>This is a hybrid role working 2-3 days a week in the office.
	<li>Fluent or business level Japanese is essential.
</ul>

Job description:

As part of a client team, you will provide Global Mobility compliance and consulting services to individuals and their corporate employers as follows:

<ul>
	<li>Tax Solutions
	<li>Immigration Services
	<li>Compensation and Rewards
	<li>Dynamic work strategy and services
</ul>

Staff responsibilities and duties include:

<ul>
	<li>Coordination of assignees' global personal tax compliance (expatriate compliance services, Japanese nationals, foreign assignment services)
	<li>Providing Japanese and US income tax services
	<li>Expatriate HR policy development
	<li>International payroll administration, compensation & benefit consulting
	<li>Managing personal wealth integrated with overall tax planning, including investment planning, retirement, and estate planning.
	<li>Providing tailored immigration solutions
</ul>

Qualifications:

<ul>
	<li>3+ years of experience in a related field, such as internal HR operations as part of a Global Mobility team in the relocation industry.
	<li>Engaged in obtaining work visas and intermediary work for foreign clients.
	<li>Having engaged in and engaged in support work for acquiring work visas for foreign countries for overseas expatriates.
	<li>Being a self-starter with an open mind to new challenges
	<li>To have a desire to contribute to the globalization of human resources of Japanese companies.
	<li>English proficiency above business level welcome
</ul>

Reservations Coordinator

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