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Senior Move Coordinator

Job Details

  • Posted:26th November, 2023
  • Sector:Moving Services
  • Location:Frankfurt am Main, Germany
  • Job Ref:16586
  • Salary:Competitive Base + Bonus + Hybrid work
A leading service provider in Frankfurt is looking to hire a skilled Senior  Moves Coordinator with exceptional customer services skills to join their team.

The main objective is to provide a high-quality moving service to clients and customers, supporting them throughout their relocation process. This role will manage the all-round move management function to an extensive international client base.

Key Responsibilities:
  • Manage household goods moving and relocation services for clients, overseeing the process from initiation to completion
  • Partner with the client to fully understand needs and advise on relocation and moving procedures
  •  Provide accurate guidance and advice to clients regarding the relocation process and their international moves
  • Liaise with shipping lines/airfreight agencies and subcontractors to negotiate and obtain competitive rates and to ensure that the household goods are shipped in line with clients’ expectations
  • Ensuring all shipping documentation required for import and export and completed, process and shared as needed
  • Ensure the household goods shipments are carried out in accordance with agreed terms
  • Process any documentation necessary to ensure service delivery
  • Prepare and update relocation status reports
  •  Produce invoices to clients and liaise with internal accounts department to ensure payment is received within agreed terms
  • Compile all relevant job costings, authorizing purchase orders and prepare client invoices

  • Experience in the moving industry or similar
  • Excellent organisation, administration, and planning skills
  • Excellent written and verbal communication and interpersonal skills’
  •  Fluency in Germany and English 
  • Sensitivity to the needs of culturally diverse assignees and their families
  • Initiative and creativity within the parameters of policy and procedures
  • Fluency in IT applications e.g. Microsoft Office and related platforms
  •  Attention to detail and numeric skills

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