Our client is looking for a Technical Support Advisor to join their team in Dusseldorf, Germany. 
 
Key Duties;
<ul>
	<li>Provide technical support to European customers
	<li>Undertake customer visits, independently and as part of a team 
	<li>Provide advice to customers with technical matters, and propose strategies to resolve issues or improve customer satisfaction 
	<li>Prepare and conduct product presentations and demonstrations to clients, successfully being able to showcase the features and benefits 
	<li>Promptly and effectively address technical inquiries and issues
	<li>Collaborate with members of the technical team to customise solutions 
</ul>
 
Requirements;

<ul>
	<li>5+ Years experience in a similar position and field 
	<li>Excellent English communication skills 
	<li>Production/Product development experience related to Ceramic Material is desirable 
	<li>Technical support experience 
	<li>Demonstratable knowledge of the European Market 
</ul>

Technical Support                                                         

Alchemy is partnering with a global Fine Art Shipping company who are looking for an enthusiastic Client Account Manager to join their Paris team. 
  
Key responsibilities:
<ul>
	<li>Act as a point of contact regarding art logistical projects, liaising with the client from start to finish  
	<li>Produce all documentation of projects as well as working with other departments in a timely manner
	<li>Organise and collaborate with vendors when it comes to specialists/carriers and local delivery
	<li>Development of art client relationships to help increase and expand service work
	<li>Ensure that when it comes to estimates, production orders and all invoices come back clear, accurate and chronological
	<li>Manage invoicing for the company as well as approve them in a timely manner
	<li>Establish vendor relationships, while comparing and contrasting ways to save money within the company
	<li>Be the port of call and resolver if any shipment issues arise
	<li>As an Account Manager you will need to approve freight invoices as well as invoicing for export and import shipments
	<li>Deal with customer/client emails and respond accordingly to correspondence
</ul>
 
Required skills:

<ul>
	<li>Enthusiastic and driven person with excellent customer service skills
	<li>Experience in project management and shipping/logistics 
	<li>Partner with other team members in order to complete tasks and build strong connections
	<li>Demonstrate enthusiasm, passion, and determination to provide a memorable experience for clients
	<li>Confidently identify new and existing clients' needs and improvements
	<li>Communicates effectively and confidently and is comfortable engaging all clients globally
	<li>Consistently handles time and resources within the workplace
	<li>Follow guidelines with the process of what is best for the client, adhering to rules and regulations during that process
	<li>Proficient with Microsoft including outlook and Excel
</ul>

Client Account Manager

Our client, an established art organisation is looking to hire a Marketing Manager to join their team in New York. 
 
The successful candidate will be in charge of managing integrated marketing strategy for the business and have a background within the luxury field. 
 
The key responsibilities include: 
<ul>
	<li>Manage and put into practise all components of an integrated marketing strategy in support of corporate objectives and departmental goals.
	<li>From conception to completion, collaborate with internal teams on campaigns and projects that are contextually relevant.
	<li>Manage the worldwide marketing calendar by keeping track of significant occasions in the art, fashion, and beverage sectors and looking into possible alliances to raise brand recognition.
	<li>Aid in the creation of sales enablement tools and marketing collateral.
	<li>Keep teams on task, report on progress, and promptly inform leadership and peers of changes and any obstacles to effectively manage multiple projects and project timeframes.
	<li>When applicable, use project management and marketing technology.
	<li>To guarantee that project deliverables are on schedule, coordinate with internal departments in all divisions as well as external vendors.
	<li>Report on marketing benchmarks and statistics on a regular basis to corporate leadership and department heads.
	<li>Budget for integrated marketing should be managed by keeping track of costs and re estimating as necessary.
	<li>Ensure that all marketing initiatives adhere to the brand's guidelines, tone of voice, and best practises.
</ul>
 
Requirements include:

<ul>
	<li>5-7 years of relevant professional experience, preferably in marketing operations or project management; agency and/or fashion expertise a bonus.
	<li>Demonstrable history effectively controlling multichannel marketing budgets and strategy.
	<li>Problem solver and initiative.
	<li>Ability to start projects on your own incentive.
	<li>Strong marketing industry experience is essential, and familiarity with Asana, Klaviyo, and other project management and marketing automation platforms is preferred.
	<li>Passionate about the luxury field, including art and fashion, with an understanding of industry moments.
</ul>

Marketing Manager 

Our client, a leader in secure transportation of valuable goods is looking for a Logistics Sales Account Executive to join their Diamond & Jewellery and Luxury goods team in Geneva. The role will also include utilising opportunities to upsell Fine Art logistics services provided by the business. 
 
The Logistics Sales Account Executive will be responsible for the management of external and internal activities with the view to maintain profitable accounts and acquire new business. The Logistics Sales Account Executive will play a key part in the expansion of the business and its clientele portfolio. 
 
The successful candidate will be an analytical thinker with technical logistics experience in particular, Air logistics, Express & quick turnaround Logistics & Secure Logistics. The ability to customise logistics solutions for individual clients and manage the full logistics service from start to finish is essential. You will also have a high level of business acumen and be an experienced negotiator. 
 
Excellent communication skills with fluency in French and professional level English is required along with strong organisation skills and the ability to work under pressure. 
 
Logistics Sales Account Executive Key Duties:
<ul>
	<li>Design tailored logistics services around clients’ requirements.
	<li>Identify and qualify prospective leads and potential customers who would benefit from the company’s services.
	<li>Establish and maintain multi-level business relationships.
	<li>Respond to RFPs and Bid requests, ensuring principles are adhered to.
	<li>Improve terms of agreement, and review client contracts as necessary.
	<li>Manage all aspects of contractual maintenance (from legal to operational) with clientele.
	<li>Work closely with the Accounts department to ensure accounts are settled.
	<li>Respond to and resolve issues in a timely and professional manner.
	<li>Determine sales strategies for the lines of business (D&J and Luxury).
</ul>
 
Skills and Experience:

<ul>
	<li>Ideally have high value/luxury goods logistics experience, particularly in providing tailor-made logistics solutions in a niche market.
	<li>Minimum 5 years of sales experience.
	<li>Experience in shipping/airside operations, import or export customs would be advantageous.
	<li>Experienced at managing multiple business accounts and providing business development solutions.
	<li>Demonstrated success of exceeding sales targets.
	<li>Technical proficiency in Microsoft applications.
</ul>

Logistics Sales Account Executive

A leading name within the hospitality sector is seeking an experienced Business Development Manager - Hospitality to join their expanding team based in Vienna.  
 
The successful Business Development Manager - Hospitality is responsible for maintaining a range of client relationships with customers, while regularly seeking new business development opportunities in line with company and individual KPI’s. 
 
Responsibilities are:
<ul>
	<li>Actively seeking out new sales and business development opportunities for accounts to support business targets
	<li>Cultivating relationships with existing clients by cross selling other services and maintaining a good commercial awareness of the industry to pre-empt client needs
	<li>Carrying out and attending regular client reviews, industry events and business negotiations to support business development and sales efforts
	<li>Managing target accounts by creating Business Development action plans
	<li>Accurately recording all sales activities onto the company database to support business and sales analytics
	<li>Participating in the training and development of new sales staff in order to support and fully equip the team to reach KPI’s and sales targets
	<li>Ensuring compliance with sales and price policies, ensuring competitiveness and accuracy
</ul>
 
Desirable qualities:

<ul>
	<li>A minimum of 2 years’ experience working in a sales environment
	<li>Previous experience within the hospitality sector
	<li>Excellent commercial awareness and business acumen
	<li>Experience developing of large accounts
</ul>

Business Development Manager - Hospitality

Are you a strong sales professional looking to advance your career? Are you passionate about providing excellent customer service? 
 
An industry-leading name within the moving, relocation, and storage industry is seeking a Removals Sales Estimator to join their successful operation based in Surrey.   
 
This will be a field-based opportunity for Hybrid working (Office/Home with Video Surveys also undertaken). 
 
Responsibilities:

<ul>
	<li>Carrying out timely and accurate surveys for prospective moving customers, providing quotes for a range of moving services provided by the business.
	<li>Providing quotes to new and existing customers for moving services in line with company pricing guidelines.
	<li>Regularly seeking opportunities to network with moving industry professionals to promote company services for relocation and moving services.
	<li>Keeping in touch with prospective clients in an attempt to convert enquiries and quotes into sales.
	<li>Acting as a point of contact for customers to support their moving and relocation needs, answering enquiries and handling complaints related to the moving and relocation process in a timely manner.
	<li>This list of duties is not exhaustive, and the Regional Sales Professional may be required to carry out other ad hoc duties as required.
</ul>

 
Requirements:

<ul>
	<li>Prior sales experience within the moving & relocation sector
	<li>Confident in talking to new clients and turning enquiries and quotes into sales.
	<li>Strong sales and business acumen
	<li>A dedicated, motivated sales professional
	<li>Excellent communication and organisational skills
</ul>

 
For more information about the Removals Sales Estimator position, please submit your CV to Alchemy Global Talent Solutions today.

Removals Sales Estimator 

An international Logistics provider are seeking a Logistics Coordinator to join their team based in Dover. The purpose of this role is plan and manage logistics solutions throughout Europe and worldwide. Responsibilities;
<ul>
<li>Liaise with international carries to agree transport costs</li>
<li>Tender job revenues to clients</li>
<li>Offer a bespoke service to clients and customers</li>
<li>Monitor the progression of transports</li>
<li>Ensure all transport is running to schedule</li>
<li>Build excellent relationships with global clients</li>
<li>Ensure transportation system is correctly monitored</li>
</ul>
 Skills Required;
<ul>
<li>Logistics experience</li>
<li>Ability to work in a fast-paced environment</li>
<li>Strong organisational skills</li>
<li>Able to work to time sensitive deadlines</li>
</ul>
 Working hours: 7PM - 7AM&nbsp;working 4 on 4 off night shift.

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