Are you passionate about helping people navigate complex immigration processes? Do you thrive in a client-facing role, providing exceptional service and solutions to diverse stakeholders? If so, we have an exciting opportunity for you! Join our client’s dynamic team as an Immigration Services Consultant in Bangkok, Thailand.
Joining our client’s well established Immigration services team, you will be responsible for delivering end-to-end immigration services for key corporate clients. Reporting to the Thailand Immigration Team Lead, you will manage casework, ensure high client satisfaction, and maintain compliance with regulatory standards.
- Execute day-to-day immigration casework, ensuring efficiency, quality, and compliance with established metrics, key performance indicators, and service level agreements.
- Cultivate strong working relationships with clients, acting as their primary point of contact for service delivery.
- Respond to immigration inquiries with expert advice, ensuring compliance and practical solutions.
- Stay up to date with the latest regulatory changes and practical developments in Thailand immigration.
- Proactively track visa and work permit expiries, notifying clients in a timely manner to prevent complications.
- Utilize immigration case management and IT systems to monitor case progress and maintain accurate records.
- Adhere to data integrity, security, and protection standards in accordance with internal policies and local regulations.
- Promptly bill completed services to ensure smooth financial processes.
- Provide support to the Team Lead and other practice leaders as needed.
Skills & Attributes:
- At least 2 years of experience as a Thailand immigration consultant in an international organization.
- Good theoretical and practical knowledge of Thailand immigration laws to meet clients' needs.
- Excellent interpersonal skills to build collaborative relationships with diverse stakeholders.
- Proficient in written and spoken English and Thai for effective communication.
- Exceptional organizational and analytical abilities with keen attention to detail.
- Highly adaptable and proactive in a rapidly changing environment, addressing potential issues before they escalate.
- Independent in prioritization and efficient in meeting deadlines under pressure with multiple tasks.
- Solution-oriented mindset for effective problem-solving and decision-making, going beyond conventional practices.
- Customer service-oriented approach with the ability to balance priorities.
- Digitally-savvy with proficiency in computer usage and common software like Microsoft Office.
- Hold a Bachelors Degree in any field.
- Minimum 5 years of experience as a Thailand immigration consultant in an international organization.