We have a fantastic position available offering full training. We are looking for individuals who are looking to start a career in the visa and passport processing sector.  
 
Our client is offering full training during onboarding, therefore no prior experience is necessary! 
 
What skills are required:
<ul>
	<li>Great organisation skills
	<li>Ability to multitask and time manage 
	<li>Excellent communication skills
	<li>Fluency in English & Dutch is essential
	<li>Strong IT and admin skills 
</ul>
 
What will the role include:

<ul>
	<li>Coordinating the visa and travel documentation application process
	<li>Handling client relationships 
	<li>Delivering excellent customer service
	<li>Managing the collection of required travel documentation
	<li>Providing regular updates 
	<li>Meeting SLAs and ensuring business standards are met
	<li>Supporting colleagues and other departments 
</ul>

Visa & Passport Coordinator 

Are you looking for a new role that will provide you with full training, personal development growth and progression? 
Do you have a passion for travel & customer service? 
If so, we have the perfect role for you! 
 
We are looking for a Global Travel and Visa specialist to join our client based in Austin TX. 
 
The role will sit onsite at one of the world’s leading brands, providing them with guidance and advice regarding visa and immigration services. 
 
About you:
<ul>
	<li>We are looking for someone with excellent customer service experience, with at least 1 years working in a professional office setting.
	<li>If you have previous travel industry experience, that would be advantageous but is it not a requirement.
	<li>Interested in learning something new and providing exceptional customer service experience.
	<li>Flexibility to accommodate a varied working structure.
	<li>Willing to go the extra mile – overtime paid!
</ul>
Working Schedule & Compensation:

<ul>
	<li>Monday – Friday, minimum of 40 hours per week.
	<li>$22 per hour, with paid overtime.
	<li>Hybrid working - must be office-based every Tuesday, Wednesday & Thursday.
	<li>Variable shifts, up to 8pm local time.
</ul>
Key Duties:

<ul>
	<li>Serve as the direct point of contact for the client regarding global immigration queries.
	<li>Providing the client with immigration advisory and guidance regarding entry requirements for a variety of global locations.
	<li>Gather necessary documentation from the client for submission to the relevant consulate.
	<li>Staying knowledgeable on Visa & Immigration trends and industry updates.
	<li>Ensuring client satisfaction by getting the visas processed to deadline.
	<li>Adhere to set policies and procedures to ensure a smooth visa application process.
</ul>

Travel and Visa Specialist

Our client a leading Immigration services specialists based in the Berlin, area is seeking an operations manager to join their team, mainly to support Operations Functions in Germany and Austria The role: You will be &nbsp;ultimately in charge of making sure that adequate staffing is scheduled properly to meet operational performance objectives. Implementing &nbsp;SOWs into practise and procedures.&nbsp; Developing training programmes and manage a group of seasoned customer service representatives whose responsibility it is to provide great customer care.&nbsp; Responsibilities:
<ul>
<li>Attend structured meetings with line managers to discuss each employee's performance and to establish a development strategy that will continue to hone and enhance performance.</li>
<li>Monitor trends based on calls, concerns, and inquiries and use the necessary tools to suggest ways to improve service quality. Supervise the training of new employees.</li>
<li>Keep up-to-date on all facets of the business process, including order completion, system capabilities, and policy and procedure.</li>
<li>Through a variety of statistical and reporting tools and a yearly performance evaluation</li>
<li>Keeping an eye on the day-to-day operations of the business and its personnel to ensure that resources are used as efficiently as possible; assesses staffing levels and tracks productivity to deliver superior customer service.</li>
<li>Lead team meetings to guarantee efficient communication, that everyone has the knowledge and tools they need to achieve the highest levels of client satisfaction.</li>
</ul>
 The Ideal Candidate:
<ul>
<li>Three years of experience and a BA/BS or an associate degree, or an equivalent combination.</li>
<li>Ideally with &nbsp;experience in high-end retail, travel, hospitality, or embassy/consulate relations, and foreign language</li>
<li>Proficient computer skills, including understanding of word processing, spreadsheets, and databases.</li>
<li>Strong interpersonal, written, and communication skills.</li>
<li>Strong analytical abilities and a strategic thinker.</li>
<li>Must be able to write clear documentation and interact successfully with people at all levels.</li>
<li>Must possess strong organisational abilities and be self-driven.</li>
<li>Excellent communication and interpersonal skills in both German and English</li>
<li>Strong time- and project-management abilities</li>
<li>The capacity to analyse data, use knowledge, and offer solutions to problems.</li>
<li>Capable of adjusting priorities in the face of shifting conditions.&nbsp;</li>
<li>Strong Team Player&nbsp;</li>
<li>Problem-solving techniques&nbsp;</li>
<li>Planning and Execution: excellent attention to detail; focused on quality; producing results and exceeding client expectations.</li>
</ul>

Operations Manager

A global immigration specialist is now looking to expand their team in France! We are actively supporting their search for a Senior Immigration Specialist to join their team located near Paris, France. This position offers a hybrid working structure and required sound knowledge of the end to end immigration process for corporates. Senior Immigration Specialist key responsibilities:&nbsp;
<ul>
<li>Delivery corporate immigration consulting to clients based on their needs</li>
<li>Act as dedicated subject matter expert regarding client immigration services</li>
<li>Serve as the primary point of contact for all immigration-related issues&nbsp;</li>
<li>Review, action and complete immigration applications for corporate clients</li>
<li>Keep track of client and assignee files throughout the application lifecycle&nbsp;</li>
<li>Hand sound knowledge of business visas, work permits and other relevant visa types etc.</li>
<li>Provide on-going assistance to clients on their global mobility and immigration requirements&nbsp;</li>
<li>Handle both inbound and outbound long and short-term immigration</li>
<li>Regularly communicate expectations, costs, timelines, and service options to business clients</li>
</ul>
 Key work experience and skills required:&nbsp;
<ul>
<li>Years of corporate visa and immigration experience in a similar position is preferred</li>
<li>Good understanding of French immigration law and regulations</li>
<li>Experience managing the 360 cycle of immigration cases</li>
<li>Ability to work well under pressure in a fast-paced environment</li>
<li>Capable of managing multiple projects at the same time while providing excellent service</li>
<li>Understanding of immigration regulations and ability to ensure compliance</li>
<li>English and French fluency is required</li>
<li>A bachelor's degree is preferred</li>
</ul>

Senior Immigration Specialist (Business Immigration)

Are you an Immigration Consultant looking to join a growing team? Our client has a vacancy for a Junior Immigration Consultant in Paris, France. 
 
This position will have a core focus on inbound French immigration services however there may also be some outbound immigration case responsibilities too! 
 
Key Immigration Responsibilities:
<ul>
	<li>In charge of client accounts liaising with them regarding Immigration queries
	<li>Provides advice on the adequate immigration processes
	<li>Identify the clients' foreign workers' immigration needs
	<li>Determine the appropriate immigration status for foreign workers (ICT secondment, change of status, blue cards etc)
	<li>Build strong working relationships with a variety of clients
</ul>
The ideal candidate:

<ul>
	<li>Minimum 1-year experience in Immigration
	<li>Ideally, Global Mobility and Immigration law degree, with relevant experience in consultancy and client service
	<li>Familiar with French immigration law, work and residence permits, visas, and change of status procedures
	<li>Fluent French and English required
	<li>Microsoft Office proficiency
	<li>Detail-oriented, organized and results-driven
</ul>

Junior Immigration Consultant 

Are you looking to start a new career with opportunities for training, career growth &amp; progression? Are you able to live &amp; work in Austria&nbsp;without sponsorship, and fluent in both German &amp; English? If the answer is yes, please read on! Due to substantial growth, we have multiple office-based opportunities available with a world-leading Visa &amp; Immigration specialist in Vienna. The roles are paying&nbsp;31,000 &ndash; 33,000 EUR and are fully office based, 40 hours per week. About You:
<ul>
<li>Excellent communication skills both written and verbal in German &amp; English</li>
<li>Strong administration and computer skills</li>
<li>Great time management and organisational skills</li>
<li>Previous experience or an interest in hospitality, travel, or immigration &amp; visa services</li>
<li>Able to live &amp; work in Vienna&nbsp;without sponsorship</li>
</ul>
Key Duties:
<ul>
<li>Provide exceptional customer service experience, ensuring that the client&rsquo;s enquiries and questions are answered in a timely manner</li>
<li>Collect all necessary information &amp; documentation from the client to ensure their visa is processed within the deadline</li>
<li>Keep the internal database updated at all times, ensuring that processes remain compliant throughout</li>
<li>Answer calls and emails, providing help, guidance and support to the client throughout their visa application process</li>
</ul>

Trainee Visa Coordinator

Looking for a new long-term career? Great at managing processes with a keen eye for detail? This could be a great opportunity for you! 
 
Our client is looking to hire a Visa Application Coordinator to join their fast-developing Visa, Passport and Travel team in Frankfurt, Germany. 
 
This role does not require any prior experience as full training with be provided. This position is a full-time permanent, office-based role.  
 
Skills required for the Visa Application Coordinator position:
<ul>
	<li>Fluent English and German language skills, both verbal and written 
	<li>Great customer service and communication skills
	<li>Ability to follow process and procedure
	<li>Relationship building skills
	<li>Research and administration 
	<li>Great attention to detail
	<li>Advanced computer and technology skills 
	<li>Time management and organisation 
</ul>
 
Duties of the Visa Application Coordinator include but are not limited to:

<ul>
	<li>To coordinate services such as visa and passport applications as required through Consular services
	<li>To deliver professional advice and guidance to customers
	<li>To serve as the dedicated point of contact 
	<li>To ensure the timely processing of applications
	<li>To provide regular updates of timeline to clients and customers
	<li>To collect documentation and paperwork as required 
	<li>To maintain compliance 
</ul>

Visa & Passport Coordinator

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