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Global Assignment Management Consultant

Job Description

We are seeking a Global Assignment Management Consultant to work for one of the most well-known relocation companies in the world.
 
By joining the global mobility services function, you will be responsible for managing the end-to-end international assignment process for relocation employees.

This position will best suit an experienced relocation and global mobility professional, with excellent client service and case management skills.
 
Key Duties of the Global Assignment Management Consultant role include:

  • Initiate and conduct assignee needs assessments and deliver assignment briefings
  • Manage and maintain case files of assignees, ensuring excellent levels of service delivery
  • Support and assist the wider Assignment Management team with assignee case management  
  • Maintain excellent knowledge of client global mobility policies and manage policies as required
  • Ensure client and assignee satisfaction by always going above and beyond in performance and service
  • Be reactive when responding to client and assignee requests 
  • Support the global mobility manager as required and participate in client meetings 
  • Flag and support client escalations and ensure client program developments are communicated
  • Identify expense overruns to the account manager and action as needed
  • Foster professional relationships with clients, assignees, and their families
  • Identify areas for improvement and make suggestions on how to change process and procedure
  • Maintain records and data compliantly, ensuring client records are reactively updated once updates are received

 
Skills and experience required:

  • Strong knowledge and understanding of international assignments, global mobility and relocation
  • Excellent relocation case management ability
  • Proven ability to identify areas for change and improvement
  • Cultural awareness and empathy
  • Excellent client service and communication skills
  • Great time keeping ability, capable of handling and managing stressful situations
  • A positive mindset with a can-do mentality
  • Outstanding verbal skills and good numerical skills