Alchemy is working with a well-established Moving and Relocation company based in Tokyo, Japan who are seeking a skilled Customer Service Representative to join their expanding team Essential Duties and Responsibilities:
<ul>
<li>Coordinate vendor relations, client contacts, and shipping document management.</li>
<li>Facilitate smooth door-to-door services by liaising with suppliers, customs brokers, freight forwarders, and overseas partners.</li>
<li>Manage and resolve complaints, service recovery, claims, and insurance issues.</li>
<li>Assist in billing invoices to meet deadlines and support AR/AP invoice management.</li>
<li>Support the Branch Manager with survey setup, quote follow-up, job closing, client communications, and sales statistics.</li>
<li>Handle import and export job files as well as intra-Japan files.</li>
<li>Collaborate with the Branch Manager or Sales on job-related tasks.</li>
<li>Assist the Branch Manager with general office management and administrative duties.</li>
<li>Oversee vendor service quality control and improvement.</li>
</ul>
 Qualifications:
<ul>
<li>Native Japanese speaker with excellent written and oral English skills.</li>
<li>Experience in freight forwarding, international trade, hospitality, or foreign organisations is preferred.</li>
<li>Strong organisational and logistical skills.</li>
<li>Proficient in MS Office (Word, Excel, PowerPoint) and basic computer literacy.</li>
<li>Exceptional communication skills, both written and verbal.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Ability to prioritise tasks and multitask within deadlines.</li>
<li>College diploma or higher.</li>
<li>Strong interpersonal skills and professionalism.</li>
</ul>

Customer Service Representative 

Alchemy is partnering with an exciting strategy, operations and digital consultancy based in Bristol who are seeking to hire a Senior Consultant Solutions Architect. 
 
This role will be responsible for the provision of independent expert advice to help identify and solve technical challenges, increase value, and maximise business efficiency and profitability. Using established processes whilst working with the client’s senior leadership and support staff the consultant will assist in the creation of digital strategies, processes optimisation and identifying technology solutions to meet client needs.  
 
Responsibilities:
<ul>
	<li>Solution Design & Architecture. Develop and implement technical architectures that meets business needs, ensure interoperability, and adhere to TOGAF standards. 
	<li>Technical direction. Provide guidance on best practices, design patterns, and technology stacks, while overseeing technical delivery. 
	<li>Stakeholder collaboration. Work closely with product managers, developers, and business stakeholders to translate business requirements into robust technical solutions. 
	<li>Governance & Standards. Ensure all solutions comply with government policies, such as security, data protection, and accessibility standards, and are aligned with the appropriate technical standards and frameworks.  
	<li>System Integration. Design and oversee integration between various systems and platforms, ensuring compatibility, security, and efficiency. 
	<li>Risk Management. Identify potential risks and design strategies for mitigating technical challenges or risks related to architecture and delivery. 
	<li>Security architecture. Design secure architectures based on TOGAF's Security Architecture principles, ensuring compliance with relevant security standards and data protection policies. 
	<li>Documentation & Communication. Produce clear, comprehensive technical documentation and communicate architecture decisions and designs to technical and non-technical stakeholders. 
	<li>Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution. 
	<li>Assist the Head of Technology Services in developing the companies technology capabilities 
	<li>Conduct performance reviews and annual appraisals for all direct reports
</ul>
Requirements

<ul>
	<li>TOGAF Certification.
	<li>Deep understanding of secure system architecture, including knowledge of encryption, security standards, authentication techniques, and risk management strategies.
	<li>Excellent communication skills, capable of translating complex technical concepts into accessible language for stakeholders at various levels. Proficient in data modeling and analysis.
	<li>Significant experience with cloud platforms such as AWS, Azure, and GCP, focusing on the development of cloud-native architecture solutions.
	<li>Demonstrated ability to design and deploy digital solutions that follow the TOGAF Architecture Development Method phases, ensuring models support scalability, security, and efficiency.
	<li>Familiar with governance structures, architecture boards, and compliance frameworks, ensuring alignment with both TOGAF’s Governance Framework and relevant DDAT and GDS standards.
	<li>Skilled in identifying and mitigating architectural risks, applying TOGAF’s risk management methodologies for effective solutions.
	<li>Experience working within Agile environments that utilize DevOps practices, integrating TOGAF architecture governance to align architectural strategies with project delivery timelines.
	<li>Strong foundation in architecture frameworks that cover Business, Data, Application, Security, and Technology Architecture, with an emphasis on practical applications within organizations.
</ul>
Desirable 

<ul>
	<li>Proven experience with Government Digital Service (GDS) standards, service design principles, and technology codes of practice, along with familiarity with the DDAT professional capability framework.
	<li>Relevant certifications in cloud technologies (e.g., AWS Solutions Architect, Azure Architect, Google Cloud Architect) to enhance TOGAF-compliant cloud-native design practices.
	<li>Additional architecture framework certifications, such as ITIL or COBIT, to complement expertise in TOGAF.
	<li>Practical experience leading initiatives for digital transformation, particularly in the public sector.
	<li>Experience in crafting microservices architectures and APIs that align with TOGAF’s principles for Application Architecture, ensuring modularity and scalability.
</ul>

Senior Consultant Solutions Architect

Alchemy is partnering with an exciting strategy, operations and digital consultancy based in Bristol who are seeking to hire a DevSecOps Engineer.  
 
This role will be responsible for designing, implementing, and managing both the companies and their clients cloud infrastructures, specifically within a DevSecOps environment while deploying the companies solutions to various client settings.  
 
Responsibilities 
<ul>
	<li>Engage with clients to better understand their infrastructure requirements and deploy tailored solutions on-site when necessary.
	<li>Design, implement, and manage scalable and secure Azure infrastructure utilizing Azure Bicep.
	<li>Collaborate with development teams to promote seamless integration of DevOps practices throughout the software development lifecycle.
	<li>Leverage various IaC tools (such as Terraform, AWS CloudFormation, and ARM) to maintain flexibility across multi-cloud environments, with a strong focus on cloud-native infrastructure patterns like microservices, containers, and serverless architectures.
	<li>Implement security controls for both cloud and on-premises environments, emphasizing the integrity, confidentiality, and availability of data.
	<li>Ensure compliance with industry security standards and best practices, such as ISO 27001, SOC 2, and GDPR.
	<li>Conduct vulnerability management and threat modeling to identify risks and enhance overall security postures.
	<li>Embed security into the design process to promote a proactive approach to safeguarding systems.
	<li>Employ DevSecOps practices, focusing on secrets management (e.g., Vault, Azure Key Vault) and implementing zero-trust security models.
	<li>Apply knowledge of securing containerized environments with a focus on Kubernetes and Docker security measures.
	<li>Develop and sustain CI/CD pipelines that facilitate efficient, secure, and automated deployment processes.
	<li>Monitor and troubleshoot systems to maintain optimal performance, proactively identifying and addressing potential issues to minimize operational disruptions.
	<li>Continuously assess and enhance deployment processes to maximize efficiency and reliability in operations.
</ul>
Requirements

<ul>
	<li>Certifications in Microsoft Azure such as Azure Solutions Architect, Azure Administrator, or Azure DevOps Engineer.
	<li>Proven experience with Microsoft Azure and Azure DevOps.
	<li>Strong proficiency in Azure Bicep for automating infrastructure.
	<li>Knowledge of serverless architectures, including AWS Lambda, Azure Functions, and Google Cloud Functions.
	<li>Experience with multi-cloud environments, such as AWS or Google Cloud, along with familiarity with cross-cloud IaC tools like Terraform.
	<li>Skilled in API design, implementation, and management.
	<li>Experience managing Kubernetes and containerization technologies.
	<li>Familiarity with on-premises networking and infrastructure solutions.
	<li>Hands-on experience deploying solutions on client premises.
	<li>In-depth understanding of security best practices, covering network security, identity management, data encryption, and DevSecOps practices.
	<li>Experience with compliance frameworks such as ISO 27001, SOC 2, and GDPR.
	<li>Strong knowledge of CI/CD pipelines and tools like Git, Jenkins, and Azure Pipelines.
	<li>Familiarity with monitoring and logging tools such as Azure Monitor, Log Analytics, and Application Insights.
	<li>Strong scripting skills in languages like PowerShell or Python.
	<li>Excellent problem-solving abilities with a keen attention to detail.
	<li>Strong communication skills and the ability to work collaboratively with internal teams and clients.
	<li>Capability to effectively collaborate with cross-functional teams and stakeholders.
	<li>Willingness to engage in continuous learning to keep up with the latest trends in cloud computing and DevOps.
</ul>
Desirable:

<ul>
	<li>Experience working within the Defence sector.
	<li>Knowledge of the ITIL Framework.
	<li>Experience with LLamasoft and Power BI.
</ul>

DevSecOps Engineer 

Alchemy is proud to partner with a highly reputable Global Mobility & Relocation provider in their search for a talented Business Development Manager to join their dynamic team in Seoul. 
 
This is a fantastic opportunity to join a leading company that offers a full suite of relocation management services, helping clients seamlessly navigate the complexities of global mobility. 
 
 
Key Responsibilities:
<ul>
	<li>Proactively sell the company’s complete range of services including Assignment Management, Destination Services, Immigration Services, and Household Goods Moving.
	<li>Identify and engage key decision-makers within target companies to generate new business opportunities.
	<li>Develop and execute a strategic sales action plan to win new client accounts and maintain a strong sales pipeline.
	<li>Work closely with internal teams to maximize client engagement and deliver a seamless customer experience.
	<li>Build and nurture a strong network within the global mobility, relocation, and destination services industry.
	<li>Meet and exceed set revenue and new business acquisition targets.
	<li>Participate in high-level sales presentations and RFP processes to secure new clients.
	<li>Act as a trusted expert, staying up-to-date with industry trends and advising clients on solutions tailored to their relocation needs.
	<li>Represent the company as a brand ambassador at industry events and networking opportunities.
</ul>
 
Requirements:

<ul>
	<li>Proven Sales & Business Development experience in the Relocation, Global Mobility, or Household Goods Moving sectors is essential.
	<li>A natural “sales hunter” with a strong track record of securing new business and consistently exceeding sales targets.
	<li>Strong presentation and communication skills, with the ability to influence senior-level stakeholders.
	<li>A proactive, customer-focused approach with deep industry knowledge.
	<li>Fluency in Korean and English is required.
</ul>
 
What We Offer:

<ul>
	<li>Competitive salary and commission structure.
	<li>Opportunity to join a global industry leader.
	<li>Excellent growth potential within the company.
	<li>Supportive and collaborative work environment.
</ul>

Business Development Manager

Alchemy Global Talent Solutions is currently working with a moving and relocation company based in East Sussex who are looking to recruit a Branch Manager.  
 
This is a position is accountable for the branch’s overall performance, making sure that the business is hitting their compliance, customer, operational and profit targets, and playing a hands on role on the day to day functions of the business.  
 
Key responsibilities for the Branch Manager role include, but are not limited to:
<ul>
	<li>Oversee the Depot's finances and profit-making plan, inspiring the group to meet financial, operational, and business goals to maintain a secure, legally compliant, and successful Depot. 
	<li>Ensure that branch-level communication of corporate policies and processes, legal and statutory rules and regulations, and other company information is efficient and followed.
	<li>Ensure that the Depot's systems are accurate and that the month-end deadlines for costs and sales are met. 
	<li>Oversee site staff, evaluate schedules, offer suggestions, and predict resource availability to maximize crew and transportation use. 
	<li>Handling all personnel matters at the branch level, including hiring and firing, managing absences, performance reviews, and providing training and development in accordance with corporate guidelines. 
	<li>Encourage a culture of high standards and accomplishment by proactively communicating with the team members, making sure that everyone is aware of goals, key performance indicators, corporate and personal objectives, and that the team's vision and values are understood. 
	<li>Serve as the point of contact for any customer complaints, damages, or problems with invoice processing. 
	<li>Assess the needs for branch facilities and provide senior managers with options and cost estimates. 
	<li>To meet fulfillment and profit goals, keep correct storage records and manage storage space proactively. 
	<li>Working closely with the sales and operations team, supporting them where as needed. 
	<li>Other ad-hoc duties as needed. 
</ul>
 
Skills and Experience Required:

<ul>
	<li>Previous branch management expertise in the moving sector.
	<li>Knowledge of profit and loss management.
	<li>The capacity to solve problems, drive sales performance, and think strategically.
	<li>Knowledge of vehicle, site, and workplace health and safety; also, understanding of fleet management.
	<li>Strong written and verbal communication skills.
	<li>The ability to perform successfully under duress.
	<li>Be organized and have a goal-oriented mindset.
</ul>
 
If you are interested in this position, reach out to Alchemy today!

Removals Branch Manager

Alchemy Global Talent Solutions is currently working with a moving and relocation company based in Surrey who are looking to recruit a Branch Coordinator.  
 
This is an operations focused role, working closely with the operations manager, responsible for delivering efficient operations and the execution of moves from start to finish, managing resources and resolving any unforeseen issues that may arise.  
 
Key responsibilities for the Branch Coordinator role include, but are not limited to:
<ul>
	<li>Serving as the essential liaison between the Crew and the Operations Department and leading the team to guarantee that clients receive high-quality service.
	<li>Closely collaborating with the Customer Services and Operations Management teams to provide guidance on relocation timetables and plans.
	<li>Proactively collaborating with the team to anticipate client demands and provide constructive solutions in order to guarantee high service delivery standards.
	<li>Before and after every move, dispatching, briefing, and debriefing the crew to make sure they have all the equipment needed to do the task at hand. 
	<li>Monitoring equipment, standards, and gate operations for vehicles.
	<li>Using Moveware to print and distribute job sheets and work tickets, actualizing returned work tickets, and handling any additional administrative tasks as needed.
	<li>Documenting crew working hours to guarantee data records are correct and WTD hours are followed.
	<li>To supervise and create load lists to guarantee that cars are ready and loaded.
	<li>Keeping an eye on crew performance on all jobs, communicating with the teams frequently, offering support, and offering guidance to guarantee that ad hoc concerns and delays are handled well and shared with Move Managers and other pertinent parties.
	<li>Managing outside labor (contractor and agency workers).
	<li>To participate in company meetings, weekly and monthly team meetings, conference calls, and meetings with members of the operations teams as needed.
	<li>Other ad-hoc duties as required.
</ul>
 
Skills and Experience Required:

<ul>
	<li>Coordination experience in the moving industry required. 
	<li>Strong written and verbal communication skills.
	<li>Great organisational skills.
	<li>Capable of working with and supporting multiple teams.
</ul>
 
If you are interested in this position, reach out to Alchemy today!

Branch Co-Ordinator 

We are partnering with a market leading Manufacturing company who are currently looking for a Contracts Manager to join their team in the Cambridge area. 
 
This role will be making sure the company contracts are in line with the strategic objectives of the business and giving the larger procurement team crucial assistance they need to handle complicated contracts. Working directly with internal stakeholders, you'll make sure contracts adhere to the law and further the business's goals both operationally and commercially. 
 
Responsibilities:
<ul>
	<li>Develop, review, and update contract templates to meet business goals and legal requirements
	<li>Lead supplier negotiations, focusing on securing valuable terms, maximizing cost savings, and building long-term partnerships
	<li>Support the procurement team in managing high-value contracts to align with financial and operational objectives.
	<li>Identify and manage risks in contract terms while ensuring compliance with laws and company policies.
	<li>Collaborate with legal, finance, operations, and project management teams to maintain clear communication and alignment.
	<li>Oversee the full lifecycle of contracts, including creation, execution, renewal, and performance management.
	<li>Continuously seek improvements in contract templates, negotiation strategies, and procurement processes
</ul>
Requirements:

<ul>
	<li>You have a solid background in supply chain management, procurement, and contract law, with experience handling complex contracts.
	<li>You're skilled in business negotiations and finding win-win solutions for both suppliers and the organization.
	<li>You excel at managing risks, quickly spotting potential issues, and ensuring contracts meet legal and regulatory standards.
	<li>As a strong communicator, you work well with different teams and stakeholders
	<li>Your strategic thinking helps you drive value, efficiency, and cost savings in your work
	<li>Education: A bachelor’s degree in business, Law, Supply Chain Management, or a similar field is required. A Master’s degree or professional certifications (e.g., CPCM, CPSM, CILEX) would be an advantage.
</ul>
This role offers hybrid working, but regular visits to the main site will be needed to work closely with the team and key stakeholders.

Customer Service Representative

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