Alchemy is working with a well-established Moving and Relocation company based in Tokyo, Japan who are seeking a skilled Customer Service Representative to join their expanding team

Essential Duties and Responsibilities:

• Coordinate vendor relations, client contacts, and shipping document management.
• Facilitate smooth door-to-door services by liaising with suppliers, customs brokers, freight forwarders, and overseas partners.
• Manage and resolve complaints, service recovery, claims, and insurance issues.
• Assist in billing invoices to meet deadlines and support AR/AP invoice management.
• Support the Branch Manager with survey setup, quote follow-up, job closing, client communications, and sales statistics.
• Handle import and export job files as well as intra-Japan files.
• Collaborate with the Branch Manager or Sales on job-related tasks.
• Assist the Branch Manager with general office management and administrative duties.
• Oversee vendor service quality control and improvement.

Qualifications:

• Native Japanese speaker with excellent written and oral English skills.
• Experience in freight forwarding, international trade, hospitality, or foreign organisations is preferred.
• Strong organisational and logistical skills.
• Proficient in MS Office (Word, Excel, PowerPoint) and basic computer literacy.
• Exceptional communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to prioritise tasks and multitask within deadlines.
• College diploma or higher.
• Strong interpersonal skills and professionalism.