A leading moving services company is seeking a Customer Services Representative to manage local, domestic, and international moving services. The successful candidate will have excellent communication skills in English and Japanese and will be based in Tokyo.

Responsibilities:

• Oversee day-to-day tasks across moving, household goods, and relocation operations for a portfolio of clients.
• Act as a trusted advisor to clients, retaining and developing relationships.
• Coordinate with vendors, including moving and freight forwarding subcontractors.
• Prepare and follow up on quotations, handle job confirmations, and instruct clients on document requirements.
• Utilize online systems for job initiations, coordination, billing, and data input.
• Issue job instructions to subcontractors and ensure compliance.
• Contact clients on moving days to ensure smooth operations.
• Prepare and issue invoices within 5 days of service for moving, household goods and relocation services.
• Assist with protection coverage claims and payment collection.
• Liaise with intercompany colleagues and agents for seamless client transitions.
• Propose improvements to existing systems and procedures.
• Provide regular reports to the General Manager.

Requirements:

• Experience in moving, logistics, household goods logistics, relocation or freight forwarding.
• College degree or higher.
• Teamwork-oriented with a flexible and persistent attitude.
• Excellent communication skills in English and Japanese.
• Strong attention to detail and follow-up.
• Proficiency with CRM systems and MS Office (Excel, Word, PowerPoint).
• Commitment to continuous improvement and learning.