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ERP Integration Support Specialist

Job Details

  • Posted:31st May, 2024
  • Sector:Technology
  • Location:New York, United States
  • Job Ref:17521
  • Salary:$85,000.00 - $105,000.00 per year
Alchemy is working with a leading company in ERP integration who are seeking a highly skilled ERP Integration Support Engineer based in New York. This role involves working with clients to resolve their production support requests.

Role Responsibilities:
  • Resolve customer support tickets through debugging, platform log file analysis, and data mapping verification.
  • Implement, test, and deploy client change requests.
  • Perform root cause analysis and resolution using back-end databases and raw data files.
  • Coordinate with the implementation and development teams for issue escalation.
  • Communicate status and resolution to customers via phone and email.

Role Requirements:
  • 3+ years of experience in enterprise software implementation or support roles; client-facing experience is a plus.
  • Preferred Experience in: SAP Business One, SAP BusinessByDesign, or similar ERP platforms. eCommerce applications such as Shopify, Magento, ShipStation, etc. and EDI transaction sets and trading partner setup.
  • Strong troubleshooting and critical thinking skills.
  • Excellent communication skills, both written and verbal.
  • Strong organizational and multi-tasking abilities.
  • Familiarity with data formats and structures: XML, flat file, JSON, etc.
  • Solid understanding of Order to Cash and Procure to Pay processes in medium-sized companies.
  • Proficiency in SQL query writing.

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