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Moving and Logistics Coordinator

Job Details

  • Posted:21st May, 2024
  • Sector:Freight Forwarding, Moving Services, Shipping
  • Location:Tokyo, Japan
  • Job Ref:17494
  • Salary:Negotiable DOE

If you’re a specialist in international removals with proven experience within the Removals and Storage industry and you’re currently searching for a new opportunity, it could be that we have the role for you!
We’re currently on the lookout for Moving and Logistics Coordinator to work within a specialist  moving company located in Tokyo, Japan.

Responsibilities will include:

  • The management of the end to end moving process of inbound and outbound international shipments, including dealing with the coordination with third parties
  • Handle import and export job files as well as intra-Japan files
  • Maintain a thorough understanding of international import and export regulations to facilitate smooth processing of orders
  • Liaise with suppliers, customs brokers, freight forwarders, and overseas partners to guarantee seamless door-to-door services
  • Coordinate vendor relations, client contacts, and shipping document management
  • Handle complaints, service recovery, claims, and insurance matters efficiently
  • Advising and assisting staff on managing clients and have key customer service skills on how to support customers and their families in an efficient and sensitive manner
  • Identify potential customer service and logistical challenges, recommending and implementing corrective actions to improve the overall process and customer satisfaction/experience.
  • Dealing with customers queries regarding delivery schedules or pick-ups, invoicing, billing and discrepancies

Experience Required:

  • Fluent in Japanese and proficient in English (written and oral)
  • Prior experience in Freight Forwarding, International Trade, or with foreign organisations is highly desirable
  • Strong interpersonal skills with a high degree of professionalism
  • Exceptional organisational and logistical coordination capabilities
  • Keen attention to detail
  • Proven ability to prioritise and manage multiple tasks within tight deadlines
  • Skilled in MS office applications as well as industry specific software
  • College diploma or higher

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