Operations Manager will have a hands-on role and will be responsible for the overseeing day to day operations, staff management and development, ensuring guest satisfaction and ongoing inspection and maintenance of the companies portfolio of serviced apartments.
Role
- Take responsibility ensuring a first-class guest experience, ensuring that any issues, needs and requests are handled appropriately
- Oversee activities of various teams, including Guest Services, Operations, Maintenance, Housekeeping, Warehouse and third party vendors
- Vendor management including price negotiation, vetting, performance reviews and scheduling
- Inspect properties and ensure condition of all buildings meet company standards, report and monitor any issues as required
- Oversee guest services ensuring all issues are responded to in a timely manner, and act as point of escalation when required
- Develop annual budget for Operations department, taking expenses and labour costs
- Take charge of property set up and upgrades, ensuring compliance with design teams specifications and scheduling vendors
- Manage stock levels and ensure completion of monthly inventories
- Staff management, including mentoring and coaching, training and performance reviews
Requirements
- Significant experience in operations leadership in the hospitality industry
- Proven leadership and mentoring skills, able to manage, train and support the development of a team of staff
- Able to create and manage budgets
- Excellent communicator and team player, able to work in fast paces, rapidly changing environment
- Highly organized and able to meet tight deadlines
- Experience with Microsoft Office products, Salesforce and Oscar