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Senior Operations Manager

Job Details

  • Posted:11th June, 2024
  • Sector:Moving Services
  • Location:Kent, Washington, United States
  • Job Ref:17553
  • Salary:$80,000 - $115,000 DOE
Our client, a leading provider in the moving and relocation industry, dedicated to delivering exceptional service to clients is seeking a senior Operations Manager to join their team in Seattle. 

They are seeking an operationally minded individual with a diverse skill set to join their dynamic team. If you are passionate about optimizing operations and ensuring seamless coordination across all divisions, we want to hear from you!

Key Responsibilities:
  • Oversee day-to-day operations, ensuring efficient workflow and resource allocation.
  • Develop and implement operational strategies to enhance productivity and profitability.
  • Monitor key performance indicators (KPIs) and operational metrics, ensuring targets are met.
  • Collaborate with various departments (sales, customer service, logistics, etc.) to ensure cohesive operations.
  • Facilitate communication and coordination between divisions to improve overall service delivery.
  • Identify areas for process improvement and implement changes to enhance efficiency.
  • Conduct regular reviews and audits of operational procedures to ensure compliance and effectiveness.
  • Ensure high levels of customer satisfaction through effective operational management.
  • Address and resolve any operational issues that impact customer experience.
  • Lead and mentor a team of operational staff, fostering a positive and productive work environment.
  • Provide training and development opportunities to enhance team performance.
  • Oversee logistics planning, including scheduling, routing, and resource allocation.
  • Ensure compliance with all relevant regulations and industry standards.
  • Manage operational budgets and control costs to maximize profitability.
  • Prepare and present operational reports to senior management.

Qualifications:
  • Proven experience in operations management within the moving and relocation industry.
  • Strong understanding of logistics, supply chain management, and customer service.
  • Excellent leadership and team management skills.
  • Proficient in using operations management software and tools.
  • Exceptional problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Experience in managing cross-functional teams.
  • Ability to work under pressure and meet tight deadlines.
  • Knowledge of industry regulations and best practices.

Reach out to Alchemy Global Talent Solutions today.

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