Our client, a leading provider in the moving and relocation industry, dedicated to delivering exceptional service to clients is seeking a senior Operations Manager to join their team in Seattle.
They are seeking an operationally minded individual with a diverse skill set to join their dynamic team. If you are passionate about optimizing operations and ensuring seamless coordination across all divisions, we want to hear from you!
Key Responsibilities:
- Oversee day-to-day operations, ensuring efficient workflow and resource allocation.
- Develop and implement operational strategies to enhance productivity and profitability.
- Monitor key performance indicators (KPIs) and operational metrics, ensuring targets are met.
- Collaborate with various departments (sales, customer service, logistics, etc.) to ensure cohesive operations.
- Facilitate communication and coordination between divisions to improve overall service delivery.
- Identify areas for process improvement and implement changes to enhance efficiency.
- Conduct regular reviews and audits of operational procedures to ensure compliance and effectiveness.
- Ensure high levels of customer satisfaction through effective operational management.
- Address and resolve any operational issues that impact customer experience.
- Lead and mentor a team of operational staff, fostering a positive and productive work environment.
- Provide training and development opportunities to enhance team performance.
- Oversee logistics planning, including scheduling, routing, and resource allocation.
- Ensure compliance with all relevant regulations and industry standards.
- Manage operational budgets and control costs to maximize profitability.
- Prepare and present operational reports to senior management.
Qualifications:
- Proven experience in operations management within the moving and relocation industry.
- Strong understanding of logistics, supply chain management, and customer service.
- Excellent leadership and team management skills.
- Proficient in using operations management software and tools.
- Exceptional problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Experience in managing cross-functional teams.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of industry regulations and best practices.
Reach out to Alchemy Global Talent Solutions today.