Key Responsibilities:
- Act as the main point of contact for assigned corporate clients, providing tailored accommodation solutions that meet their business needs.
- Manage the end-to-end process for housing requests, including sourcing, booking, and coordinating check-ins and check-outs.
- Build and maintain strong client relationships, ensuring a high level of satisfaction and repeat business.
- Liaise with property partners and vendors to ensure quality standards and availability align with client expectations.
- Handle inquiries, troubleshoot issues, and resolve concerns in a timely and professional manner.
- Monitor and manage client SLAs, contracts, and billing arrangements.
- Support business development by identifying upselling or cross-selling opportunities within existing accounts.
- Provide regular reporting and performance updates to clients and internal stakeholders.
- Stay current with market trends and competitor offerings in corporate housing.
Requirements:
- Previous experience in corporate housing, serviced apartments, relocation services, or hospitality account management.
- Strong interpersonal and communication skills with a client-first approach.
- Proven ability to manage multiple accounts and priorities in a fast-paced environment.
- Proficiency with CRM systems and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and collaboratively within a team.
Preferred:
- Familiarity with global mobility or relocation industry practices.
- Experience working with international clients or vendors.