Are you an experienced leader in the moving industry ready to oversee operations in one of North Carolina’s most vibrant cities? Our client seeks a dynamic Branch Manager to lead their Charlotte-based team, driving operational excellence and customer satisfaction in the relocation sector. Join a well-established company and take your moving industry career to the next level.
What You’ll Be Doing:
- Overseeing daily operations of the Charlotte branch to ensure smooth relocation services
- Managing a team of movers, drivers, and administrative staff
- Ensuring compliance with DOT, safety, and company policies
- Leading local and long-distance household goods (HHG) relocations
- Building and maintaining strong client relationships
- Conducting job site visits to monitor service quality
- Managing budgets, forecasts, and financial reporting for the branch
- Developing strategies to improve operational efficiency
- Hiring, training, and evaluating team performance
- Coordinating with sales and customer service teams
- Resolving escalated customer issues promptly
- Driving revenue growth through business development efforts
What We’re Looking For:
- Proven leadership in the moving and relocation industry
- Experience managing commercial/O&I and/or HHG moving operations
- Strong understanding of DOT regulations and compliance
- Ability to manage budgets and branch-level P&L
- Excellent communication and customer service skills
- Experience supervising diverse teams in a high-paced environment
Interested? Reach out to Alchemy Global Talent Solutions today.