Our client is a leading removals company dedicated to providing exceptional service, is currently seeking a skilled and experienced Customer Service Coordinator to join their dynamic team based in South London. 
 
Responsibilities:
<ul>
	<li>Provide support to customers throughout the entire moving process, ensuring a smooth and satisfactory experience.
	<li>Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
	<li>Maintain accurate records of moving complaints, their causes, and resolutions.
	<li>Monitor and respond to online and email reviews appropriately.
	<li>Coordinate and manage some moving client files as required.
	<li>Address and resolve moving customer queries and complaints promptly and effectively.
</ul>
 
Requirements: 

<ul>
	<li>Strong customer service skills are essential.
	<li>Experience in handling complaints is preferred.
	<li>A negotiator with strong conflict resolution skills.
	<li>Moving industry experience is advantageous but not essential.
	<li>Ability to manage multiple tasks and coordinate effectively.
	<li>Excellent communication skills, both written and verbal.
	<li>Detail-oriented with strong organizational skills.
</ul>
 
If you meet the above criteria and are interested in joining a successful removals company, please contact Alchemy today.

Customer Service Coordinator 

Alchemy Global Talent Solutions is working with a leading global relocation and moving services organization to recruit a dynamic Branch Manager for the company's Taiwan operation. 
 
This position will be very instrumental in the success of the company in Taiwan, leading all aspects of the business to drive alignment with the Group's Strategic, Business, and Budget plans. 
 
The ideal candidate will enjoy proactive customer engagement, team member, and business partner relationships that drive business development, operational efficiency, and customer satisfaction. 
 
Role and Responsibilities
<ul>
	<li>Act as the Branch Manager overseeing the businesses Relocation, Household Goods Moving & Logistics services.
	<li>Meet and exceed revenue and contribution targets outlined in the business forecast.
	<li>Ensure strict cost control and continuous improvement across underperforming teams or processes.
	<li>Assist with revenue forecasting and ensure profitability while maintaining exceptional client service.
	<li>Ensure team members are well-trained, motivated, and focused on company objectives.
	<li>Manage the moving and relocation teams, including the CSR, Moving Services Consultants, and Relocation Consultants.
	<li>Conduct performance appraisals, with the support of the General Manager.
	<li>Cover work distribution when team members go on leave.
	<li>Participate actively in business development through prospecting, client visits, and supporting the sales team.
	<li>Insulate critical client relationships through regular face-to-face meetings, quarterly business reviews, and telephone contact.
	<li>Lead the improvement in customer satisfaction, ensuring compliance with customer policies, legal requirements, and data security.
	<li>Responsibility for operational issues regarding moving and relocation services: import/export, local, third-country moves, and storage jobs.
	<li>Manage vendor relationships and ensure verification/approval of vendor invoices for payment.
	<li>Provide coordination with internal teams to maintain ISO/FAIM accreditation and adherence to operating manuals.
	<li>Engage in timely and accurate invoicing with the internal teams.
	<li>Ensure that the company credit policies are observed, with necessary assistance in receipts of the payments from clients and agents
	<li>Assist the management team in forecasting and budgeting for financial purposes.
	<li>Clearly communicate with the clients, team members, and the management to ensure that all queries are responded to within 24 hours.
	<li>Prepare and dispatch the weekly reports to the General Manager.
	<li>Run the weekly business review meetings with the BDM and surveyor to discuss ongoing operations and performance.
	<li>Ensure compliance with ISO standards, manage the updating of operational manuals when necessary.
	<li>Support the execution of pre-move surveys and provide operational advice to the team if required.
</ul>
 
Qualifications

<ul>
	<li>Proven experience in Move Management, Relocation, or Logistics, with some proven success in managing small teams.
	<li>College degree or higher.
	<li>Excellent interpersonal and communication skills; strong client relationship-building and maintenance skills.
	<li>Strong attention to detail and follow-up skills with a demonstrated ability to manage complex projects.
	<li>CRM tool knowledge/experience, Customer Relationship Management; MS Office-Excel, Word, PPT proficient.
	<li>Flexible, results-oriented attitude and committed to continuous improvement.
	<li>Trying new approaches; when mistakes occur, taking ownership of learning from them and making changes for improvements.
</ul>

Branch Manager, Taiwan

Alchemy Global Talent Solutions is actively searching for a driven and results-oriented International Sales Representative on behalf of a leading moving and relocation company based in Lower Saxony, Germany. This is a fantastic opportunity for an experienced sales professional to contribute to the growth of a reputable company in the relocation industry. Relocation opportunities are available for skilled candidates. The successful candidate will be responsible for generating new business, managing client relationships, and driving sales growth in the international relocation sector. If you are passionate about sales and thrive in a fast-paced environment, this role is perfect for you. Responsibilities of the Moving &amp; Relocation Sales Representative role include, but are not limited to:
<ul>
<li>Find and create new business prospects in the moving and relocation industry.&nbsp;</li>
<li>Establish and preserve solid client connections to guarantee recommendations and repeat business.</li>
<li>Hold meetings and sales presentations with potential customers.&nbsp;</li>
<li>Give precise estimates and costs for moving services.&nbsp;</li>
<li>Create and put into action sales strategy to reach and surpass goals.&nbsp;</li>
<li>Keep thorough records of all sales and correspondence with customers.&nbsp;</li>
<li>Work together with the operations team to guarantee that clients receive services in a seamless manner.&nbsp;</li>
<li>Remain up to date on consumer demands, rivals, and market developments.&nbsp;</li>
<li>Close agreements and negotiate contracts to reach revenue targets for the business.&nbsp;</li>
<li>Participate in networking events and industry gatherings to raise awareness of your business.&nbsp;</li>
</ul>
 Skills and Requirements:
<ul>
<li>Demonstrated sales expertise in the moving and relocation sector.&nbsp;</li>
<li>Excellent negotiating and communication abilities.&nbsp;</li>
<li>The capacity to effectively manage several projects and work autonomously.&nbsp;</li>
<li>Proficiency in French, English, and German is necessary.&nbsp;</li>
<li>A willingness to travel within the area and a valid driver's license.&nbsp;</li>
<li>Well-versed in Microsoft Office Suite and CRM applications.</li>
</ul>
 Reach out to Alchemy Global Talent Solutions today! &nbsp;

International Sales Representative

We are looking for an experienced Project Manager, to work with a leading furniture moving company based in Austin, TX.  This is a hands-on role that requires a keen eye for detail, exceptional organizational skills, and the ability to juggle multiple tasks in a fast-paced environment. 
 
In this role, the Project Manager will take full responsibility for overseeing the field management of various projects, including the planning, coordination, and execution of all tasks. The successful candidate will ensure that each project is completed within the established budget, timeline, and scope, while maintaining high standards of quality and efficiency. You will be expected to manage resources, liaise with clients and third-party vendors, troubleshoot issues as they arise, and ensure all project goals are met from start to finish. 
 
Essential Duties and Responsibilities
<ul>
	<li>Serve as the primary point of contact for all project communications with clients and third-party vendors.
	<li>Maintain professional client relations and act as the client interface throughout the project lifecycle.
	<li>Support the Account Manager (AM) during walk-throughs of the project site.
	<li>Oversee client approvals, sign-offs, and manage all official project documentation.
	<li>Take field measurements when necessary, such as before drawing creation and pre-installation.
	<li>Manage the project scope, coordination, planning, procurement, and lead the project team.
	<li>Schedule installations or moves based on project scope and the client’s move-in date.
	<li>Review project sites, plans, and product specifications for accuracy and ensure all requirements are met.
	<li>Coordinate and manage communications between the client and all third-party firms, including contractors, electricians, cabling vendors, and other trades.
	<li>Ensure projects are completed on time and within budget, attend project meetings, document client requests, and manage key decisions.
</ul>
 
Qualifications required

<ul>
	<li>Previous experience working within the office furniture, or similar sectors required.
	<li>Ideally holds a Bachelor's Degree.
	<li>Strong verbal, written communication, and organizational skills.
	<li>Excellent interpersonal and customer service abilities.
	<li>Problem-solving skills with the ability to handle unique challenges.
	<li>Proficiency in Microsoft Office (Word, Excel, Outlook).
	<li>Must be able to lift up to 50 pounds as part of the job’s physical demands.
</ul>
 
Reach out to Alchemy Global Talent Solutions today.

Project Manager

We have a great opportunity for an Commercial Move Coordinator to join our client, a well-established moving and relocation company based in Houston, TX. In this role, you are responsible for ensuring the smooth operation of the moving department and providing excellent support to all parties involved throughout the commercial moving and relocation process. O&amp;I Logistic Coordinator responsibilities will include, but are not limited to:
<ul>
<li>Coordinating commercial moves from start to finish.</li>
<li>Keep all colleagues and clients up to date during the entire moving and relocation process.</li>
<li>Become the main point of contact for a variety of clients.&nbsp;</li>
<li>Attend walk-throughs and support bidding of jobs where required.&nbsp;</li>
<li>Providing excellent customer service by ensuring all relevant parties are kept up to date with information required.</li>
<li>Ad hoc administrative duties.</li>
</ul>
 Skills and Experience required:
<ul>
<li>Previous experience within the moving and relocation industry.</li>
<li>Able to organise and delegate tasks appropriately.</li>
<li>Proven time management skills.</li>
<li>Technologically proficient and familiarity with MS office software.</li>
<li>Personable, approachable, and able to communicate with people at all levels of authority.</li>
</ul>
 Sounds like something you&rsquo;d be interested in hearing more about? Then please do not hesitate to contact Alchemy today!

Commercial Move Coordinator

We are supporting a global fin-tech firm in their search for a Senior HR Business Partner to join their London office, within their EMEA HR function. 
 
This position is both a hands-on and strategic role that will join a people-first business and requires solid expertise in employee relations, workforce planning, performance management, compensation, employee retention, coaching/development and conflict management. As a Senior HRBP, you will be instrumental in supporting and driving optimum performance, talent development, and change management. 
 
The ideal candidate will have experience working in a high-growth environment within a Technology and/or Financial Services start-up. 
 
This position is an on-site office based role in London 4-5 days per week. 
  
Scope of the Sr HRBP role: 
<ul>
	<li>Take charge of fostering a robust organisational culture by addressing complex issues arising from evolving business demands.
	<li>Develop strategies to enhance employee experience, strengthen culture, increase engagement, support succession planning, and retain key talent, all while staying true to the core business values.
	<li>Collaborate with leaders as a strategic business advisor to help develop their leadership capabilities in performance management, navigating difficult discussions, managing change, and handling employee relations.
	<li>Propose flexible solutions to support ongoing improvements in workforce planning and organisational efficiency, offering insights into development, training, internal transfers, or exit processes within a flat structure that promotes continuous learning.
	<li>Act as a culture ambassador, ensuring that the team and people-related strategies align with the firm's key values.
	<li>Build strong connections between People Operations and other regions, with the EMEA offices being closely linked to global teams, making effective communication and collaboration critical for success. Focus on relationship-building to create meaningful context and optimise collaboration.
	<li>Influence positive change and proactively manage employee issues, working to resolve conflicts and prevent potential problems.
	<li>Work with business leaders to interpret strategic goals, facilitating global career development and mobility.
	<li>Advocate for the needs of the EMEA region, partnering with HR operations to drive process improvements and system upgrades that align with continuous development in HR support.
	<li>Contribute to global and regional HR processes such as compensation cycles, global transfers, leave management, and more, while identifying areas for improvement and emerging trends to enhance HR outcomes.
	<li>Develop, support, and communicate policies and procedures with a flexible, adaptive approach.
	<li>Collaborate closely with Legal, Compliance, and senior management on matters affecting local, regional, or global operations, ensuring alignment with employment laws, documentation, and contractual obligations, including confidentiality agreements and restrictive covenants.
</ul>
 
Skills and experience required: 

<ul>
	<li>A minimum of 5 years experience as an HR Business Partner, ideally in sectors such as technology, financial services, or start-ups.
	<li>Prior experience working within a global, matrix-based organisation.
	<li>Ability to bring strategic thinking to the table by partnering with managers on yearly planning, setting priorities, and aligning with business goals.
	<li>Previous experience using effective questioning techniques to guide discussions, ensuring conversations can be deepened or redirected as necessary.
	<li>At least 8 years of progressive HR experience, including key areas like employee relations, talent management, compensation, performance management, global mobility, benefits, onboarding, and recruitment.
	<li>Deep understanding of the full employee life cycle and experience in handling ambiguity, addressing situations that may not have clear processes in place.
	<li>Strong proficiency with HR systems, including Workday, Greenhouse, and tools like Confluence and JIRA.
	<li>A genuine passion for developing others, mentoring both HR team members and the broader manager and employee community.
	<li>Superior listening abilities, actively attuning to both verbal and non-verbal cues in communication.
	<li>Ability to manage multiple priorities within a busy, high-demand environment.
	<li>Experience identifying opportunities or potential risks and quickly executing recommended changes, especially in diverse, global, and cross-functional teams.
	<li>Passionate about an empathetic, people-first approach with a commitment to enhancing the performance and well-being of those around you.
	<li>Ability to successfully influence decision-making and effectively communicate ideas across a global matrix organisation.
	<li>Specific HR management experience in countries like France, the Netherlands, and other mainland European regions.
	<li>Bachelor’s degree in Human Resources, Business Administration, or a related field.
</ul>

Sr Human Resources Business Partner - Fin Tech

We are partnering with a leading manufacturer who are seeking a Trade Compliance Manager to join their team in London. Reporting into the Group Compliance Director, this role will be responsible for shaping strategy, policies and procedures to ensure group-wide compliance with international trade compliance laws and regulations, including UK, EU, US (EAR and ITAR) and customs principles. Responsibilities:
<ul>
<li>Provide expert guidance to the Group on export control, customs, and sanctions, offering technical advice to business trade compliance teams as needed.</li>
<li>Conduct thorough due diligence for transactions in challenging jurisdictions, supplementing existing business processes.</li>
<li>Collaborate with the Compliance Program Manager to design and deliver trade compliance training across the organization.</li>
<li>Assist in the development, upkeep, and implementation of Group-wide trade compliance policies and procedures.</li>
<li>Conduct internal audits and investigations to ensure adherence to regulatory requirements, including sanctions and embargoes.</li>
<li>Maintain the internal Group "watch list" and keep stakeholders informed of regulatory updates and emerging risks.</li>
<li>Cultivate relationships with internal stakeholders, fostering trust and credibility while aligning business processes with applicable trade laws and internal policies.</li>
</ul>
 Skills:
<ul>
<li>Bachelor&rsquo;s degree is preferred.</li>
<li>Over 10 years of relevant experience in trade compliance (excluding logistics).</li>
<li>Strong operational knowledge of UK, EU, and US import/export controls.</li>
<li>Familiarity with import regulations, rules of origin, and classification (HTS/export controls).</li>
<li>Understanding of WTO rules of valuation.</li>
<li>Experience in conducting audits/investigations and delivering internal trade compliance training.</li>
<li>Ability to navigate complex, decentralized organizations, build effective networks, and collaborate across functions and levels.</li>
<li>Willingness to advocate for compliant policies even in challenging situations that may appear disadvantageous to the business.</li>
</ul>

Customer Service Coordinator

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