This full-time home-based role is perfect for someone with a passion for client care, strong communication skills, and a “customer-first” mindset.
Join a fast-paced and engaging environment where creating exceptional guest experiences is the top priority.
What You’ll Be Doing:
- Serve as the primary point of contact for guests throughout their stay in temporary housing.
- Resolve guest-reported maintenance and service issues promptly and professionally.
- Execute client extension requests efficiently and accurately.
- Maintain an outstanding customer-centric and perfectionist approach in daily tasks.
- Collaborate with the team to produce and deliver monthly guest services reports.
- Identify opportunities to improve internal processes and lead their implementation.
- Manage and dispatch move-out instructions and extension notices as required.
- Keep the portal updated with current in-house guest issues.
- Participate in out-of-hours emergency phone support for urgent situations.
- Communicate clearly, kindly, and professionally via phone and email.
- Contribute to a positive team environment while maintaining strong organisational skills.
What We’re Looking For:
- Previous experience in guest services, moving, or relocation is highly preferred.
- Demonstrated ability to remain calm under pressure in a high-paced environment.
- Excellent verbal and written communication skills in English.
- Strong computer literacy, especially in MS Word and Excel.
- Professional demeanour with a passion for delivering exceptional service.
- Highly organised and self-motivated with the ability to work remotely.