This is a fast-paced, full-time remote role, where you’ll manage serviced apartment requests and client relationships from your home office, ensuring an excellent guest experience throughout.
This opportunity is ideal for a proactive professional with strong B2B account management experience and a genuine passion for customer service.
What You’ll Be Doing:
- Manage incoming client requests for serviced apartments, regionally and globally as required.
- Source and negotiate apartment options, confirming availability, pricing, and amenities with suppliers.
- Prepare and present tailored client proposals aligned to housing needs.
- Generate and issue booking documentation to internal operations and finance teams.
- Conduct guest follow-ups via phone and email to ensure satisfaction during stays.
- Participate in an on-call rota to support after-hours maintenance emergencies.
- Support special projects and broader team initiatives as needed.
- Respond promptly to customer service enquiries, ensuring effective issue resolution.
- Build and maintain strong client relationships through clear and consistent communication.
- Use Microsoft Office to manage documentation, reporting, and correspondence.
- Collaborate closely with internal teams to ensure seamless guest experiences.
- Maintain accurate booking and client records within internal systems.
What We’re Looking For:
- Minimum 4 years’ experience in B2B account management or client services (relocation, hospitality, or housing preferred).
- Demonstrated ability to work independently and remain organised in a remote environment.
- Excellent communication and phone skills with a professional, approachable manner.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to perform well in a fast-paced environment and resolve issues efficiently.