This is a hands-on leadership role where you'll be responsible for the day-to-day running of the branch, ensuring high standards of customer service, operational efficiency, and commercial performance. You'll oversee move management, customer service, sales, and operations teams while building strong relationships with corporate clients, relocation management companies, and industry partners.
Working closely with regional leadership, you'll help drive branch profitability, improve operational processes, and support the continued growth of the business, while ensuring compliance with local regulations and industry standards.
Key requirements include:
- Previous management experience within the moving and relocation industry
- Strong knowledge of household goods (HHG) and international relocation services
- Experience managing branch operations, budgets, and P&L performance
- Proven leadership skills with experience developing operational and customer service teams
- Excellent client relationship management and communication skills
- The ability to improve operational performance while maintaining high levels of customer satisfaction
- Knowledge of local regulations, customs procedures, and relocation industry best practice would be advantageous