The successful candidate will lead a distributed team, driving operational excellence, service quality and commercial performance across multiple markets. This is a senior, hands-on leadership opportunity for someone who can strengthen operational structures, develop management teams and support the continued growth of an international business.
Key Responsibilities
- Direct international operations and guest experience, maintaining consistent service standards across all destinations.
- Develop operational strategies, processes and KPIs to improve efficiency and support business growth.
- Lead, manage and develop regional managers and operational teams across multiple countries.
- Oversee the entire guest journey, including service delivery, complaints and escalations.
- Maintain property standards across housekeeping, maintenance, inspections and guest readiness.
- Manage operational budgets, cost control, supplier relationships and financial performance.
- Identify opportunities to improve workflows, productivity and service delivery through technology and automation.
- Monitor business performance and present operational reports and recommendations to senior leadership.
- Oversee the operational launch of new properties and destinations.
- Collaborate with Commercial, Finance, Revenue Management and Technology teams to support wider business objectives.
- Extensive experience in senior hospitality operations, ideally within serviced apartments, corporate housing, vacation rentals or a related sector.
- Proven experience managing international or multi-location operations.
- Strong track record leading sizeable distributed teams
- Excellent understanding of guest experience, hospitality standards and property operations.
- Experience managing budgets, operational costs, vendors and business performance.
- Strong strategic and commercial thinking, combined with a hands-on management approach.
- Excellent leadership, communication and problem-solving abilities.
- Familiarity with property management systems, guest communication platforms and operational reporting tools.