As a Client Account Manager, you'll manage serviced apartment requests across the LATAM region, working closely with clients, accommodation providers, and internal teams to deliver seamless housing solutions from enquiry through to check-out.
Key Responsibilities
- Manage serviced apartment requests across LATAM and support global accounts where required.
- Source accommodation, negotiate rates and availability, and prepare tailored client proposals.
- Coordinate bookings and issue documentation to internal teams.
- Build strong client and supplier relationships through clear, proactive communication.
- Conduct guest follow-ups and resolve customer enquiries promptly.
- Maintain accurate booking records and update internal systems.
- Collaborate with colleagues to ensure a seamless customer experience.
- Participate in an after-hours on-call rota for maintenance emergencies.
About You
- At least 3 years' experience in B2B account management or client services.
- Experience in corporate housing, relocation, hospitality, travel, or a related industry is preferred.
- Strong communication, relationship-building, and problem-solving skills.
- Well organised, detail-oriented, and able to manage multiple priorities.
- Confident working independently in a remote environment.
- Proficient in Microsoft Office, including Word, Excel, and PowerPoint.