The Role
As a Guest Services Coordinator, you'll be the main point of contact for guests throughout their stay, ensuring any queries or issues are resolved quickly and professionally while working closely with internal teams to provide a seamless service.
Key Responsibilities
- Act as the primary point of contact for guests during their stay.
- Respond to maintenance requests and service enquiries in a timely manner.
- Process accommodation extension requests and move-out instructions.
- Maintain accurate guest records and update internal systems.
- Produce monthly guest service reports and support process improvements.
- Communicate with guests professionally via phone and email.
- Participate in an out-of-hours emergency support rota.
- Work closely with colleagues to deliver an excellent customer experience.
About You
- Previous experience in guest services, corporate housing, relocation, moving, hospitality, or customer service is preferred.
- Excellent communication skills, both written and verbal.
- Able to remain calm and organised in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Proficient in Microsoft Word and Excel.
- Self-motivated with the ability to work independently from home.