This position will involve managing the daily operations of multiple retail brands and concessions, driving sales performance, maintaining high standards of customer service and ensuring the business operates efficiently.
The successful candidate will be a commercially focused retail leader who understands how to maximise profitability, develop high-performing teams and deliver a premium shopping experience within a fast-paced, international retail environment.
Key Responsibilities
- Take responsibility for the overall performance and daily management of retail operations, ensuring commercial targets and operational objectives are achieved.
- Lead, motivate and develop retail management teams, creating a strong sales culture focused on customer service, accountability and results.
- Monitor sales performance, profitability and operational KPIs, identifying opportunities to improve revenue and address underperformance.
- Oversee luxury brand concessions, maintaining strong relationships with brand partners and ensuring agreed standards are consistently achieved.
- Work closely with marketing and merchandising teams to coordinate promotional activities, product launches and seasonal campaigns.
- Manage staffing levels, shift patterns and resource allocation to ensure appropriate coverage during peak trading periods and quieter seasons.
- Review retail space utilisation, product positioning and merchandising layouts to identify opportunities for improved commercial performance.
- Ensure stock availability, promotional displays and supporting materials are in place to maximise sales opportunities.
- Maintain high standards of visual merchandising and store presentation, keeping up to date with developments across the luxury retail and beauty sectors.
- Oversee customer service standards, ensuring complaints and operational issues are resolved promptly and effectively.
- Identify coaching and training requirements, supporting the continued development of retail teams and management personnel.
- Promote a collaborative working environment, encouraging continuous improvement across all areas of retail operations.
- Work with relevant airport stakeholders and operational partners to support efficient movement of customers, employees and merchandise.
- Ensure all retail activities comply with company procedures, financial controls and operational requirements.
Experience & Qualifications
- We are looking for an established retail professional with significant management experience, ideally gained within luxury retail, beauty, cosmetics, fragrances or a comparable premium retail environment.
- Bachelor's degree or equivalent qualification with at least 8 years of relevant professional experience, or a diploma/vocational qualification with at least 9 years of relevant experience.
- Proven experience managing large retail operations, including responsibility for sales performance, profitability and team development.
- Strong commercial awareness, with the ability to analyse financial performance, manage budgets and implement improvements.
- Demonstrable experience leading, coaching and developing retail teams within a customer-facing environment.
- Excellent communication, organisational and problem-solving skills.
- Confidence working with Microsoft Office and retail management systems, including POS technology.
- Experience managing operational standards, stock control and financial procedures.
- Previous management experience within luxury beauty, perfumes, cosmetics or premium branded retail.
- Experience overseeing multiple retail outlets or international brand concessions.
- Knowledge of airport retail, duty-free operations or other high-volume travel retail environments.
- Previous experience working in the Middle East or within an international retail business.
- An established understanding of regional retail markets, customer expectations and luxury consumer trends.