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Account Management Director, Moving and Relocation

Job Description

Alchemy is partnering with a globally renowned relocation provider in their search for a Director of Account Management.

This role will join the Moving and Relocation services senior leadership team and will have responsibility for both APAC and the Middle East.

Reporting directly to the Regional Vice President, the Director of Account Management will be accountable for leading the account management team, focusing on client growth, retention, and development.
The Director will serve as the subject matter expert in fostering and developing key client relationships and well as managing the region's team to ensure profitability and success.

Key responsibilities of the Director of Account Management include:
  • Serving as the regional subject matter expert on all Relocation and Moving client activities
  • Managing and leading the account management team across the APAC and ME region
  • Take lead on key client relationships, constantly improving the client revenue, profit and portfolio
  • Leading and supporting the team to handle client escalations, solving complex client problems to ensure satisfaction 
  • Conducting client reviews and meetings and ensuring accurate client reporting 
  • Creating and representing leadership reports for business reviews and presenting both quarterly and annual progress reports to senior management
  • Devising and managing the account management goals and objectives
  • Helping the team to turn business enquires into booked revenue 
  • Ensuring client relations are maintained to business-standard
  • Aiding the teams to cross-sell and upsell additional services to clients based on their needs 
  • Identify new opportunities with the team to ensure revenue is maximised 
  • Ensure performance reviews and workload allocation for the team 
Key skills and experience required:
  • Years of experience within in the Relocation services sector
  • Ability to plan, lead and implement strategies to ensure business revenue goals are achieved 
  • Proven success leading both local and regional teams within the relocation and moving industry 
  • Excellent communication skills with the ability to communicate with stakeholders at all levels 
  • Years of prior experience in people leadership and business management
  • Excellent client management, engagement, and presentation skills 
  • Client account management experience with the ability to resolve complex situations 
  • Ability to consult clients proactively to enhance policy and business services offered
  • Successful project management skills
  • Strong understanding of sales process and selling skills
  • Very strong negotiation skills and remain effective under pressure.
  • Great sales and negotiation skills handling contract reviews and agreement
  • Professional team management, mentoring and development skills
  • Strong operational management experience
  • An honest and ethical approach to business
  • Fluency in English is essential and fluency in Cantonese is preferred