A fantastic opportunity is available to join our client a global serviced apartment provider as their Client Account Manager.

Joining the EMEA team you’ll partner with international clients, providing service apartment solutions.

Working Hours & Location:

• This position is a remote work from home position (full home office set up will be provided).
• Working hours are Monday - Friday 9am-6pm

Responsibilities include:

• Demonstrating a strong understanding of across all client serviced apartment needs
• Receive and qualify client requests for serviced apartment needs predominately in EMEA but also for additional international locations when needed
• Identify the best Serviced Apartment options available, negotiate with suppliers and confirm availabilities, amenities, packages, and pricing 
• Create client proposals for each inquiry, specifically tailored to clients needs 
• Create and remit required booking documentation to the operations and accounts department 
• Conduct guest ‘satisfaction check’ calls and/or emails to ensure a positive guest experience 
• Providing consistent high-quality service to clients by responding and dealing with all enquiries and requests
• Maintaining and developing pre-existing client accounts with corporate accommodation requirements
• Participate in after-hours maintenance emergency “on-call” rotation
• Assist with special business projects to client development

Requirements:

• Ideally, 2- 3 years experience working within the Serviced Apartment sector
• Knowledge of the Relocation and Destination Services sectors would be advantageous 
• Must be a supportive team player as well as an efficient and resourceful independent worker
• Possesses a high level of self-discipline and accountability to succeed while remote working
• Exceptional independent problem-solving skills 
• Experience managing and developing client relationships 
• Ability to interact with clients in both a friendly and professional manner either face-to-face or over the phone
• Able to excel and achieve in a fast-paced business environment
• Proficient with IT programs such as Microsoft Word, Excel, and PowerPoint
• Exceptional organisation and analytical skills