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Client Account Manager, Serviced Apartments ( UK Remote )

Job Description

Alchemy are supporting a leading Serviced Apartments company in their search for a Client Account Manager.

This role can be worked remotely from UK and will serviced the EMEA client team, partnering with international clients, providing service apartment solutions.

Working Hours & Location:

  • Full time remote working from home in UK (full home office set up will be provided).
  • Working hours are Monday - Friday 9.30am - 6.30pm UK Time

Responsibilities of the position:

  • Acting as the Serviced Apartment Client Account Manager for global and EMEA client accounts 
  • Demonstrating a strong understanding of across all client serviced apartment needs
  • Receive and qualify client requests for serviced apartment needs predominately in EMEA but also for additional international locations when needed
  • Identify the best Serviced Apartment options available, negotiate with suppliers and confirm availabilities, amenities, packages, and pricing 
  • Create client proposals for each inquiry, specifically tailored to clients needs 
  • Create and remit required booking documentation to the operations and accounts department 
  • Conduct guest ‘satisfaction check’ calls and/or emails to ensure a positive guest experience 
  • Providing consistent high-quality service to clients by responding and dealing with all enquiries and requests
  • Maintaining and developing pre-existing client accounts with corporate accommodation requirements
  • Participate in after-hours maintenance emergency “on-call” rotation
  • Assist with special business projects to client development


  • Ideally, 2- 3 years experience working within the Serviced Apartment or Relocation sector
  • Knowledge of the Relocation and Destination Services sectors would be advantageous 
  • Must be a supportive team player as well as an efficient and resourceful independent worker
  • Possesses a high level of self-discipline and accountability to succeed while remote working
  • Exceptional independent problem-solving skills 
  • Experience managing and developing client relationships 
  • Ability to interact with clients in both a friendly and professional manner either face-to-face or over the phone
  • Able to excel and achieve in a fast-paced business environment
  • Proficient with IT programs such as Microsoft Word, Excel, and PowerPoint
  • Exceptional organisation and analytical skills