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Client Engagement Account Manager, Relocation & Mobility 

Job Description

Alchemy is partnering with a leading provider of Global Mobility, Relocation & Expat Management services in their search for a Client Engagement Account Manager to join their team.
The main focus of the Client Engagement Account Manager is to maintain client satisfaction through quality service delivery, serving as the dedicated point of contact for corporate clientele.

You’ll be responsible for developing a close working relationship to fully understand client relocation requirements, ensuring service delivery exceeds expectations to develop the account.

Key duties and responsibilities:

  • Developing an understanding of the client’s core relocation and global mobility needs in line with their approved policies
  • Conduct regular regroup meetings with the client account contact to ensure satisfaction, provide guidance and maintain the relationship
  • Act as the client-facing lead for the account, serving as the face of the business between the client and the internal operations and client service teams
  • Support and deliver client reporting and reviews on trends, international assignments/relocation volume, Policy exceptions, spending and cost saving opportunities 
  • Serving as the final point of contact for clients regarding any account request/requirements and escalations 
  • Identifying opportunities for upselling and cross-selling additional services
  • Provide support to the Sales and Development teams to secure new business opportunities with the client 
  • Work alongside Client Services to identify and advise on VIP / Executive cases, flag account updates and review potential issues
  • Proactively engage with stakeholders to ensure a united, uniform, and consistent service globally
  • Expanding corporate relationships with the clients’ international offices regarding global partnerships
  • Create and build a strong relationship with vital contacts within the account
  • Utilising both commercial awareness and client knowledge to ensure account profitability
  • Conducting strategic client reviews and taking ownership for profitability relating to; cash flow, growth, policies and pricing
  • Identify areas of concern and propose issue resolution ideas to key stakeholders
  • Communicate changes in the account and provide feedback to stakeholders
  • Stay updated on industry updates, changes and trends
  • Network with and entertain clients for business engagement and relationship building 
  • Ensure data integrity, compliance and ISO principles 

Qualifications and Skills required:

  • Previous experience within the Relocation and Global Mobility sector
  • Ideally 2-3 years of Client Facing and/or Account Management experience preferred
  • In-depth knowledge of global mobility and relocation policies and processes is essential
  • Ability to foster relationships with senior stakeholders, team colleagues, HR and client contacts 
  • Confidence and professionalism for client engagement in client presentations and meetings 
  • Positive and proactive attitude to business with the ability to work with a team globally
  • A keen eye for detail with the ability to multitask and problem solve
  • Excellent research skills, staying updated on relocation and international mobility market trends
  • Strong interpersonal skills are paramount for this role to build trusting relationships with your clients and colleagues
  • Excellent organisation skills and time management skills.
  • Ability to work well under pressure
  • Domestic travel required to visit clients
  • Global travel when required
  • Excellent IT skills