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Client Experience Manager

Job Description

A new and exciting opportunity is available for an aspiring Client Service Manager in New York!
 
Our client is a market leader in the Fine Art Shipping world and is rapidly expanding their business, as well as their team. They are looking for a talented and committed individual to join them on their journey of success and be part of their major development.
 
The right candidate will be able to collaborate and communicate effectively, while bringing a positive attitude to the workplace.
 
Duties for the role include:
  • Mentor, coach and manage the Client Services and Experience team, ensuring professional growth and improving performance for the members, all while following company rules.
  • Coordinate the vital office and administrative procedures, create the working schedule for the team’s workers to avoid clashes and ensure smooth operations.
  • Collaborate with the client experience team and other company departments to facilitate good communications flow, as well as work with the Marketing management on important activities.
  • Act as a senior point of reference in complex client issues when required.
  • Create and implement a strategy for the client experience team, with a globally applicable vision.
 
Requirements:
  • Customer service and/or administration, along with team management experience is required for this position.
  • Industry experience is not required, this role would be well suited to someone in the hospitality sector.
  • Enthusiastic and driven collaborator, able to multitask and work in a dynamic environment.
  • Fantastic problem-solver, client solutions oriented.
  • Passion for the art industry is a plus, but not essential.
  • Professional conduct across all duties on and off site.